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Feefo Reviews - 98% (12,000+ reviews)

We've partnered with Feefo, to help us collect genuine customer reviews. We’re delighted to announce that we’ve received the highest possible award from Feefo for our service based on genuine feedback from customers. To obtain a Gold Trusted Merchant award a company has to receive at least 100 reviews with an average service rating of between 95% and 100%.

Feefo Reviews - Average 97% (18763 reviews)

    • Date
    • Score
    • Customer Comment
    • Our Response
    • 23-Jan-2017
    • Service:

      Product:

    • Prompt order and shoes fit well so I am pleased.
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • Excellent customer service and fast delivery.
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • Very good prompt service.
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • Answered questions courteously and in a helpful and friendly manner.
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • Brilliant products, it's so nice being able to get into some decent footwear. Customer assistance, if needed, is always good and I love the ever-improving range of products. Thank you
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • Great service and great product as usual.
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • very comfortable shoes, and very quick delivery, nothing to complain about
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • Excellent service - speedy delivery with very clear tracking info. Comprehensive details about making returns if necessary.
      My father in law was delighted with his slippers and shoes which he finds very comfortable and easy to get on and off, they look attractive too.
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • Lovely warm bed socks purchased for my elderly mother - she loved them!
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • Having issues with my toes, such as bunions and crossed over toes, from many years of wearing ill fitting pointed ladies shoes, finding comfortable, stylish and appropriate shoes has become a nightmare. High street shops just don't cater for ladies like me.

      So my son found Cosyfeet on the...
      Read More.
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • Part of my order was delivered. I was hoping to receive it a day earlier as I had paid the extra cost of £6.50. However, the socks were perfect. The rest of my order has not yet been delivered as it is out of stock and waiting for your stock to be replenished. I would be grateful for any news on... Read More.
    • Cosyfeet Response:

      Dear Mrs Myers

      Thank you for your feedback.

      Unfortunately due to the New Year Bank Holiday this would have caused a delay in your order being despatched as our warehouse did not ope
      Read More.
    • 23-Jan-2017
    • Service:

      Product:

    • Excellent service. Happy to swap slippers when first choice were not suitable. No postage charge for swapping.
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • promot service and excellent returns policy
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • excellent service from order to delivery
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • Always happy with the prompt service and customer service
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • The shoes were perfect for my Husband and has made things easier for me in the morning when helping him to dress.
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • Easy ordering process,delivery time exceptable,a good service
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • Work very well. Very comfortable and good that they are washable.
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • very efficient, would use again
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • Did someone a favour and ordered some slippers for them online, it was nice to be able to claim the VAT exemption for them and the whole process was as easy as you would want.
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • Very good
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • I always buy these slippers for my mother as she has been advised to only wear open toe styles. They are excellent quality and very comfortable for her.. They arrive quickly and are well packaged. It would be great to have some more colours in the same style, for a wider choice as we have already... Read More.
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • My shoes are all I hoped they would be and customer service excellent. I have just submitted a further order.
    • Cosyfeet Response:

    • 23-Jan-2017
    • Service:

      Product:

    • The packaging and paperwork is always easy to use for returns and the staff on the phone are helpful and politely friendly.
      I had a question about inserts and the member of staff understood my queries. She knew the products and the catalogue so she could refer me to the pages.
    • Cosyfeet Response:

      Dear Mrs Parker

      Thank you for your feedback.  

      We are pleased to hear that you were happy with the service you received on your recent order from Cosyfeet. 

      Should you req
      Read More.
    • 22-Jan-2017
    • Service:

      Product:

    • Ordered on line.I had difficulty at first finding how to order from the website which I found unusual but eventually sorted it out
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • I bought these slippers for my mother who is 93. She liked them a lot and said they were comfortable.
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • The order I received between Christmas and New Year got a bit complicated but the persons I spoke to (I am sorry I lost their names) were very kind and helpful - they are a credit indeed. In fact I have always found the staff at Cosyfeet very helpful - they are a credit to the Company.
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • very comfortable boots
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • Wide supportive fitting shoes as I had an operation on my ankle
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • Fast efficient service. Dispatched promptly.
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • Good website and excellent service
    • Cosyfeet Response:

      Dear Mrs Lafferty

      Thank you for your feedback.  

      We are pleased to hear that you were happy with the service you received on your recent order from Cosyfeet. 

      Should you r
      Read More.
    • 22-Jan-2017
    • Service:

      Product:

    • It was very easy to order online and the product I ordered arrived in just a few days.
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • very good thank you.
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • Excellent service and quick. Although a bit pricey for a pair of slippers, now I have hem well worth it. Good quality and I Add to dictionary I will get alot of wear out of them. Lovely colour too.
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • My mum was pretty uncomfortable due to swelling and problem toes. She's much more comfortable now and very happy with her new shoes and slippers. Easy purchase and quick delivery, thank you.
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • Your service was excellent and your slippers first class
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • Excellent products and service
      Would definitely recommend to others!
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • Easy and straight forward
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • Service excellent but on advice from my podiatrist ordered size 7 instead of 6 the size I have had for years, so unfortunately I had to send them back.
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • Excellent product good value and delivered on time.
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • Ease of ordering, delivery excellent and so is quality of goods ordered
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • Unfortunately sock were too small. Husband has very wide feet and high instep
      But service from cosyfeet was first class
    • Cosyfeet Response:

      Dear Ms Faux

      Thank you for your feedback.  

      We are pleased to hear that you were happy with the service you received on your recent order from Cosyfeet. 

      We can advise tha
      Read More.
    • 22-Jan-2017
    • Service:

      Product:

    • I order on line for the first time and found it very simple to do got my order when you said I would get it very please with it will be ordering again thank you
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • good service & goods
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • Excellent,prompt service.Quite expensive but worth it as good quality and very comfortable.
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • I use cosy feet all the time for buying slippers for my elderly mum. This is the 3rd pair I have bought of this item i just change colours each time as it is perfect in style, width and comfort for mum. So why change what work's! Very happy again with my purchase and service.
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • It's always a good and efficient service.
      If I have a query I can telephone and staff are always helpful.
    • Cosyfeet Response:

    • 22-Jan-2017
    • Service:

      Product:

    • Because they polite, very. Effient and extremely healpful.Also the shoes and slippers are always perfect.
    • Cosyfeet Response:

    • 21-Jan-2017
    • Service:

      Product:

    • Excellent service. Had to change shoe size. The exchange was very easy and the shoes posted fast. Nice quality
    • Cosyfeet Response:

    • 21-Jan-2017
    • Service:

      Product:

    • I couldn't fault your service. Very helpful when it comes to finding slippers which will fit my mums swollen feet. Having tried 3 different pairs finally found the right ones!! Very easy to return ones not suitable with full refund. Would recommend you to people with difficult feet 100%.
    • Cosyfeet Response:

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