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Feefo Reviews - 98% (12,000+ reviews)

We've partnered with Feefo, to help us collect genuine customer reviews. We’re delighted to announce that we’ve received the highest possible award from Feefo for our service based on genuine feedback from customers. To obtain a Gold Trusted Merchant award a company has to receive at least 100 reviews with an average service rating of between 95% and 100%.

Feefo Reviews - Average 96% (31069 reviews)

    • Date
    • Score
    • Customer Comment
    • Our Response
    • 23-Apr-2018
    • Service:

      Product:

    • Socks were not as expected but quality was good
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • I have been dealing with this company for over a year and their customer service is second to none. Goods arrive promptly and there is no problem if not suitable. I am limited for buying shoes as I wear orthotics but this company is brilliant. As they say, you get what you pay for.
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

    • yes I would recommend them to other people as they are very good fit well and cosy quite a good price
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • The advice on how to size swollen feet was helpful. Very quick response rate. Delivered within the stated timeframe. Well packaged
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • very helpful on the telephone and excellent quick delivery
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

    • Good service. Quick delivery.
      Satisfactory result
      Thank you.
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • Delivery was very quick and efficient service. The tights were lovely and roomy and comfortable.
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • Great quality, great service.
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • Service was good and delivery but unfortunately though wanting thinner socks in cotton the soft hold cuffs don't hold enough. I have had both wool socks and cotton before (and they have lasted well) I have different orthotics for my shoes now which are also built up and the cotton socks (diabetic)... Read More.
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • Use of website very easy, delivery first rate, return service first rate (they include a Royal Mail return label so no cost to send the items back). Can fault the service received at all. Thank you
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • The service was excellent. Shoes arrived quicker than expected.
      I would use them again and recommend to others as well.
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • Prompt delivery. Product as illustrated. Easy to order.
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • Superb service 1st time I have ordered.
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • Prompt delivery. The shoes and socks were both ideal for swollen feet, easy to get on and comfortable to wear. Would buy from Cosyfeet again.
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • Received my order in two days, excellent service when another company took over a week to deliver.
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • The Service is absolutely excellent Nothing is to much trouble and to exchange an item is no problem I would recommend you to anyone
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • Fast delivery and an easy exchange for a larger size when my initial order did not fit properly
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • Good product and speedy delivery
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • allway very good
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • Excellent customer service. Rang up and spoke to a lovely lady who sorted out my dad's order with the warehouse team. They were delivered the very next day. She even rang us back to check the details etc... Shoes where just what he wanted and more 👍
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • First class service from staff, my all time favourite shop.
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • They had exactly the shoes an elderly relative needed and delivered promptly. I particularly liked the fast delivery option as I was visiting shortly after I found the website. The shoes were very attractive AND roomy.
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • would recommend you to anyone
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • Excellent,arrived quickly and well packaged
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • Although the socks are cosy with no snags, they do become baggy with use
    • Cosyfeet Response:

    • 22-Apr-2018
    • Service:

      Product:

    • Very courteous, quick responsive. Your Employee was very helpful with an alternative suggestion.
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • good service and products well fitting slippers and would recommend them to any persons
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

    • Your service is great and polite to help someone with difficulties like me taking size 10 shoe And require wider fit knee high socks..

      One day I will call into shop at Street... As I am sure you have plenty of choice there..

      Thank you once again for your help.. ]
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • very helpful, efficient, order delivered quickly
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Like the shoes, exactly as described. Delivered promptly. Thanks
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Yes I have had a few deliveries and ordered on the phone and on line and brilliant service each time they were flawless and the deliveries by Royal Mail were exemplary Well done Cosyfeet you excel every year and your products are great they are what you say in your catalogue and on line THANK YOU... Read More.
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Love my slippers. I have not got easy feet but these are perfect.
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Definitely recommend Excellent service
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Bought slippers for my mum online. Despatched and delivered on time and mum pleased with the slipper. It would have been helpful to have had the option of free delivery to local shop.
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Nice web site, easy to negotiate.
      Quick delivery, 5 days to Spain.
      Lovely comfy shoes, as usual.
      Just wish there were more modern styles, some are quite old fashioned.
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • The lady on the phone who took my order was very helpful and patient
      The shoes arrived the next day , lovely very satisfied with my purchase thank you
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Felt they were genuinely trying to find the product that I needed and I appreciated the phone call.
      I would definitely recommend cosy feet
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Product excellent, service first class, free return and exchange with postage paid.
      I wish all other firms acted this way. Well done.
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Prompt delivery .
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • It was a great surprise to be able to get my size in any colour but black. I'm a female size 8.
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Yes highly recommended and i will be buying from you again. I brought shoes and socks for my mum as her legs and feet are so swollen she couldn't get any shoes on and ordinary socks were cutting into her legs. For the first time since last December mum has got socks and shoes that fit her without... Read More.
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • My order arrived when stated but were too big but the return policy was fantastic with the new shoe size delivered within a week.. Found these to be very comfortable and am more than pleased with the shoes.. Will definitely be buying more footwear in the future..
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Yes have been a regular customer for many years
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • I had a bit of a mix up with my order (my fault) and they sorted it out
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Cosyfeet dispatched my goods very promptly & carefully, considering I ordered on the last day of the special offer
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • i have used Cosyfeet for many years, and thoroughly recommend, them, i love the shoes Ive just bought, they arrived very quickly, love the colour and they are comfy,
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Quick delivery. Good customer service
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Patience & understanding of the customers needs. I always feel comfortable & never rushed by whoever is serving me.
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Good the shoes came fast , after I ordered them
    • Cosyfeet Response:

    • 21-Apr-2018
    • Service:

      Product:

    • Excellent slippers and really fast delivery
    • Cosyfeet Response:

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