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Feefo Reviews - 98% (12,000+ reviews)

We've partnered with Feefo, to help us collect genuine customer reviews. We’re delighted to announce that we’ve received the highest possible award from Feefo for our service based on genuine feedback from customers. To obtain a Gold Trusted Merchant award a company has to receive at least 100 reviews with an average service rating of between 95% and 100%.

Feefo Reviews - Average 96% (32596 reviews)

    • Date
    • Score
    • Customer Comment
    • Our Response
    • 22-Feb-2018
    • Service:

      Product:

    • Outstanding service. When my parcel was delivered to the wrong address (due to my own error) and sent back to England, Walktall sent it back to me in Singapore at no additional fee. Greatly appreciated.
    • Cosyfeet Response:

      Thank you for your feedback.

      We are so pleased to hear you received such a positive customer experience with us. At Walktall we aim to provide the best products and service possible so it’s
      Read More.
    • 22-Feb-2018
    • Service:

      Product:

    • Excellent service from ordering through to delivery thank you
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

    • Would certainly use Cosyfeet again.. WAs little disappointed that the brochure did not make it clear the copper soles were to remain in the same shoes. Too expensive to have in all my shoes so am waiting to buy new pair of shoes to put them inandwill wear them continuously. If it works I will buy more!
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

      Product:

    • just good service
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

      Product:

    • Easy to order, fast delivery.
      Would have been 5 stars however in my opinion I think £4.99 delivery is a little steep.
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

      Product:

    • The shoes are excellent for my feet problems and I always buy cosy feet products. The staff are helpful on the telephone
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

      Product:

    • Prompt dispatching of order, and rapid delivery as stated. Products of standard expected.
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

      Product:

    • Speedy service. Excellent quality. Will definitely be buying more from Cosyfeet & would recommend them to others
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

    • Socks in stock. Arrived fast..
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

      Product:

    • Slippers delivered very promptly.
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

      Product:

    • Yes husband had now got slippers and socks that fit
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

      Product:

    • Exellent service very quick
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

      Product:

    • they can stop plaguing me constantly with email adverts as If am not spending enough and the service could be improved re certain styles in a helpful way.
    • Cosyfeet Response:

      Thank you for your feedback. 

      As requested via email we have now removed you from our mailing list and you will no longer receive any correspondence from us. 

      Once again, we thank
      Read More.
    • 21-Feb-2018
    • Service:

      Product:

    • Excellent fast service and all goods exactly as expected
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

      Product:

    • The information on their website was excellent and the dispatching of my order was quick and efficient. The product has exceeded my expectations as they are top quality. I've ordered twice from Walktall and both times I have had great results.
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

      Product:

    • Prompt delivery as expected
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

      Product:

    • Convenient and an adequately fast delivery. Quality of the items is good.
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

      Product:

    • Send goods “to be singed for”
    • Cosyfeet Response:

      Thank you for your feedback. 

      Upon checking your account we can see you have contacted us as your parcel has not yet been received.  As advised we have to wait 10 working days before we are
      Read More.
    • 21-Feb-2018
    • Service:

      Product:

    • Brought shoes and boots for my mother who has Alzheimers. They got perfect and she says they are very comfortable.
    • Cosyfeet Response:

    • 21-Feb-2018
    • Service:

      Product:

    • The wrong colour wheelchair was delivered, but the correct one was delivered within two days, in time for my holiday. Charming customer service, delighted
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • Fast delivery, easy to order on line, clear instructions, also if needing to return goods.

      Product look better and neater than I expected, the
      Robbie slipper was quite cute, bought for my male partner.
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • wonderful service, deliveries fast, free returns which are dealt with promptly and exchanges made with no fuss. I've bought from Walk Tall for several years now and never had a thing go wrong.
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • Packaged well and came on time.
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • My mum loves her new slippers that I sent for.She said they are very comfy.
      I was pleased that they came on time.
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • Hi. My Mother really like two of the shoes we ordered from you, she thought the extra room round the toes was extremely comfortable but one of the pair's hurt her round her ankle as it was too high and caught the skin, so I had to send these back.
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • Good quality and comfortable slippers, essential for my 92 year old mum’s very swollen feet. A good choice of colours and patterns. Ordering online is very simple and standard delivery is fast and hassle free.

      It’s a pity they don’t come in half sizes.
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • The slippers were delivered promptly. My husband finds them comfortable and they keep his feet very warm. They also support his feet well without being tight.
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • excellent service arrived in a few days from order .My 97 year old mother is thrilled with them thank you.
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • excellent and fast service
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • It was easy to order on Website. Quality goods at a good price. Quick delivery
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • The website was great, the delivery was prompt, and the quality of the goods was excellent.
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

    • The shoes came very quickly. They fit the lady I bought them for really well and wipe down easily if needed. I am now ordering slippers for my friend at her request.
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

    • i never have any problems buying from cosyfeet goods always arrive quickly and are good quality these slippers are exactly what i was looking for and i was able to buy extension straps for them they have good soles on them you could even wear them outdoors good allrounders thank you .
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • Another good product - the extra roomy is great for those with any foot discomfort. And quick simple service. All good
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • Good fit and style
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

    • Shoes were perfect for my Mum who had struggled to find anything that she could wear comfortably. Service was fantastic and replacement for correct size was handled personally by phone call. Excellent all round
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • Excellent seller. Goods came fast and communication is good.
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • Item was delivered quickly, and of the usual CosyFeet high quality. Very comfortable.
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

    • Very speedy delivery, well packed and just as described. Very pleased to discover a free returns label enclosed which gives me the confidence to order different styles in the future for my elderly parents
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • gets an 10 from les
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • Great product especially for diabetes. Good customer service.
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • Order never arrived, I emailed customer service as due to my job I cannot ring during working hours. The person who emailed me back 'personal information removed by Feefo' insisted I had to ring to sort it out despite me placing the order online and not by phone. When I eventually rung up I was told the... Read More.
    • Cosyfeet Response:

      Thank you for your feedback. 

      Please accept our sincere apologies for the problems you have experienced with your recent purchase, we can assure you this is not our normal practice. 
      Read More.
    • 20-Feb-2018
    • Service:

    • Quick delivery and response. Return arrangements are excellent.
    • Cosyfeet Response:

    • 20-Feb-2018
    • Service:

      Product:

    • Yes
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • The service was brilliant easy and quick excellent customer service
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

    • Yes
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • So you've captured a niche marketplace and that means you can charge £60 for a pair of cheap as s**t slip ons just coz they're wide and some people need them due to ill health. Well I bought them but I'll be dammed if I'm gonna approve of them given the price.
    • Cosyfeet Response:

      Thank you for your feedback.

      We are sorry to hear that you feel that way.

      Cosyfeet has been trading for over 30 years as a specialist shoe company.

      We can advise that we
      Read More.
    • 19-Feb-2018
    • Service:

    • I will buy from cosy feet again, I will recommend them, I was disappointed the toe
      caps were on the small side so will order large next time. The slippers are good also the website
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • great service yes would recommend
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

    • No complaints
    • Cosyfeet Response:

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