Call us: 01458 447275

Your basket: 0 items

  • Home >
  • Feefo Reviews
  • Home >
  • Feefo Reviews
Menu
Browse

Feefo Reviews - 98% (12,000+ reviews)

We've partnered with Feefo, to help us collect genuine customer reviews. We’re delighted to announce that we’ve received the highest possible award from Feefo for our service based on genuine feedback from customers. To obtain a Gold Trusted Merchant award a company has to receive at least 100 reviews with an average service rating of between 95% and 100%.

Feefo Reviews - Average 97% (22377 reviews)

    • Date
    • Score
    • Customer Comment
    • Our Response
    • 25-Apr-2017
    • Service:

      Product:

    • A measure of good customer service is how they respond when there is a problem. Walktall have been very good in the light of them being let down by their delivery provider. I will continue to use them.
    • Cosyfeet Response:

    • 25-Apr-2017
    • Service:

      Product:

    • Although I received the shoes last week I am waiting for the extension straps before seeing if they fit.You seem to have been out of stock for some time now, it would be very helpful to know when they will be sent otherwise the shoes(still in box) wii need to be returned. I hope not.
    • Cosyfeet Response:

    • 25-Apr-2017
    • Service:

      Product:

    • Its easy to use and very quick to get to your front door!
    • Cosyfeet Response:

    • 25-Apr-2017
    • Service:

      Product:

    • Polite and helpful staff good quality shoes socks and slippers recommend them all the time to others
    • Cosyfeet Response:

    • 25-Apr-2017
    • Service:

      Product:

    • The lady who served us was more than helpful and considerate
    • Cosyfeet Response:

    • 25-Apr-2017
    • Service:

      Product:

    • Yes I'm a regular customer of Walktall and will continue to use them.
    • Cosyfeet Response:

    • 25-Apr-2017
    • Service:

      Product:

    • Haven't received items yet yes updated 25/4 /17 still waiting for delivery despite being would be hear 24th at the latest
    • Cosyfeet Response:

      Thank you for your feedback.

      We are sorry to learn that you have not received your order. We normally need to allow 10 working days before we are able to resend the order. However on this occ
      Read More.
    • 25-Apr-2017
    • Service:

      Product:

    • Easy to order but was disappointed that next day delivery only applied to orders before 2pm which I didn't feel was made very clear and us a very early cut off compared tO other online retailers. Consequently having told my mum her slippers would be there the next day they didn't arrive until the... Read More.
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

    • Very quick service items arrived in 4 days
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

      Product:

    • Unfortunately my tights were just a bit too tight, however my husband loved the socks I ordered for him and reckons they are the best he has ever had. My return was promptly dealt with and service was very good.
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

      Product:

    • Very good site, responds to order which come quickly. Good to have a returns form in with the purchase. Makes returns painless. Refund was quick too.
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

      Product:

    • Quick and easy - nice range, good site, price was fine and the goods came quickly. Thanks!
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

      Product:

    • My mother-in-law​ loved them she said they are well comfortable
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

      Product:

    • Everything went well and the products were the high standard that I have come to expect from the firm. Only a shame you don't give a loyalty discount.

      I have recommended products and service to many family and friends
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

      Product:

    • The customer service is excellent , not pushy, just helpful and informative.
      The products are very good quality, not cheap but good.
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

      Product:

    • i am very pleased with my slippers but my shoes were I could not get on as I do not get out much I would like if someone could to my home
      thank you maureen
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

      Product:

    • Great product would buy again
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

      Product:

    • Very prompt service and received product in good time
    • Cosyfeet Response:

      Thank you for your feedback. 

      We are pleased to hear that the delivery service was prompt. With the majority of orders, we aim to despatch on the same day as ordering to ensure delivery with
      Read More.
    • 24-Apr-2017
    • Service:

      Product:

    • Very comfortable socks
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

      Product:

    • 1st. class, cannot complain about the service given.
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

      Product:

    • Excellent Service! shoes are superb !

      Communication with the company is very good! Questions answered quickly!
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

      Product:

    • Professional. Efficient. Fast delivery. Excellent quality products. Can't fault them.
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

      Product:

    • an excellent service, very quick delivery & good product.
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

      Product:

    • Delivery was excellent but had to change two items. Returns process and redelivery was also first class.
    • Cosyfeet Response:

    • 24-Apr-2017
    • Service:

      Product:

    • yes it is ok
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • I was just ordering some simple accessories for my slippers and the yarrived very quickly by post.
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • Yes socks fitted well
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • As always ,prompt delivery and good quality.
      Post & Packing too expensive though
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

    • the service offered is tops if it isn't right send it back all i need now is something to go under the sheet to keep the covers off my feet any suggestions?????
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • We have spent exhaustive 54 years trying to fit my husbands feet into a shoe that was comfortable, he usually had to cut the shoe to allow for his hammer toe and charcoet feet, then we had your new flyer through the door with your new boots, I ordered them with the extra depth and how lovely it... Read More.
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • I ordered extra roomy socks and canvas shoes for my husband and have found them to be excellent for swollen feet and legs. Both orders were delivered quickly, therefore I would not hesitate to recommend Cosyfeet.
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

    • Excellent service all - round. Quality of good supplied are always comfortable.
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • At long last socks wide enough for my husband's swollen feet. No more restricting tops. Thank you
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

    • Pleasant on phone, quick service and free returns
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

    • Fast response and delivery. Would recomend to others
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • Good website for ease of ordering.
      Ordered on the Thursday received by post on the Monday.
    • Cosyfeet Response:

      Dear Mrs Napier,

      Thank you for your feedback. 

      We are pleased to hear you found the website easy to navigate and that the delivery service was efficient. With the majority of order
      Read More.
    • 23-Apr-2017
    • Service:

    • Customer service very rude. My daughter sent an email to complain and auto-reply said that we would have a reply within 24-48 hours that was a week ago and still nothing. We have been buying from cosyfeet for a long time but will seriously consider going elsewhere from now on.
    • Cosyfeet Response:

      Thank you for your feedback.

      Following our recent telephone call we have now emailed the delivery information as requested.

      if we can be of any further assistance please do not hes
      Read More.
    • 23-Apr-2017
    • Service:

      Product:

    • My husband nd I have purchased many times from Cosyfeet, both with socks. I have also puchased Light support tights and everyday tights in extra roomy which are marvellous. What can I say - keep on ordering.
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • Easy to order, order dispatched quickly and efficiently, well packaged.
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • Very promt delivery well packaged
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • Very good indeed,well worth the of traveling the distance
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • I would definitely buy from them again, they are the only ones who do shoes I can wear. The product arrived quickly and was correct. And they fit perfectly.
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • Good directions to shop, excellent welcome into a clean and tidy showroom, good advice on shoes and subsequent comfortable fitting.
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • Very fast and efficient service. First time I have ordered from you. I ordered for my mum who has just into a care home & is unable to go out to buy shoes. They are a perfect fit & she is very happy with them.
      Will be ordering again if she needs any more
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • I would recemend Cosyfeets service as I have never had any quarrel with them ,as so as I have have a complant they make it right as soon as they can
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • Swift dispatch, well packed, no problems
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • Brilliant service. Order didn't take long to arrive.
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • Received quickly and nicely packed. Have purchased more than once and would recommend to others
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

      Product:

    • Excellent,and just what I wanted.
    • Cosyfeet Response:

    • 23-Apr-2017
    • Service:

    • I bought these shoes for my Mum who has very swollen ankles. She is absolutely delighted with them and says they are the most comfortable shoes she has ever had, and Mum loves the colour.
    • Cosyfeet Response:

Loading ...