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Feefo Reviews - 98% (12,000+ reviews)

We've partnered with Feefo, to help us collect genuine customer reviews. We’re delighted to announce that we’ve received the highest possible award from Feefo for our service based on genuine feedback from customers. To obtain a Gold Trusted Merchant award a company has to receive at least 100 reviews with an average service rating of between 95% and 100%.

Feefo Reviews - Average 97% (25357 reviews)

    • Date
    • Score
    • Customer Comment
    • Our Response
    • 25-Jul-2017
    • Service:

      Product:

    • easy to order, fast delivery. great product, customer very happy. would recommend to friends and family.
    • Cosyfeet Response:

    • 25-Jul-2017
    • Service:

      Product:

    • Easy to order on line and kept up to date on order. Delivery was fast
    • Cosyfeet Response:

    • 25-Jul-2017
    • Service:

      Product:

    • Excellent. I have bought several types of shoes for years from this company because the customer service and products are always very good.
    • Cosyfeet Response:

    • 25-Jul-2017
    • Service:

      Product:

    • As always, very efficient and quick. I buy these slippers for my mum, who is in a care home, and so wears them all day. She loves them - so comfortable and they wash well.
    • Cosyfeet Response:

    • 25-Jul-2017
    • Service:

      Product:

    • There seems to be some misunderstanding about shoe sizes and how they work. I normally buy UK size 9.5, and they're a good fit, very comfortable. For whatever reason, presumably their adjustability, there are no half sizes for sandles - so, I chose a ten, just to be sure. They were like oversized boats.... Read More.
    • Cosyfeet Response:

      Thank you for your feedback. 

      We are sorry to hear you have experienced a problem with the sizing of your recent order. When half sizes are not available we would advise to go down to a size
      Read More.
    • 25-Jul-2017
    • Service:

      Product:

    • Easy ordering and prompt delivery
    • Cosyfeet Response:

    • 25-Jul-2017
    • Service:

      Product:

    • Good clear catalogue
    • Cosyfeet Response:

    • 25-Jul-2017
    • Service:

      Product:

    • Orders and delivered. Good service and a very good product. Husband very pleased with his comfortable new slippers.
    • Cosyfeet Response:

    • 25-Jul-2017
    • Service:

      Product:

    • Very good products and excellent and friendly customer service.
    • Cosyfeet Response:

    • 25-Jul-2017
    • Service:

      Product:

    • Small company feel with big business service. I got a call to confirm my order and when I found a tear in the lining of my new trainers I emailed a picture and within hours they'd sent out an apology email and replacement pair. No frustrating back and forth.

      Excellent, friendly people with a great...
      Read More.
    • Cosyfeet Response:

    • 25-Jul-2017
    • Service:

      Product:

    • Speedy delivery, good fit.
    • Cosyfeet Response:

    • 25-Jul-2017
    • Service:

    • yes everything went smoothly
    • Cosyfeet Response:

    • 25-Jul-2017
    • Service:

      Product:

    • Good product knowledge, excellent delivery
    • Cosyfeet Response:

    • 25-Jul-2017
    • Service:

      Product:

    • Easy to order and prompt delivery. Shoes for my father who is very pleased with them easy to put on and comfy to wear.
    • Cosyfeet Response:

    • 25-Jul-2017
    • Service:

      Product:

    • Efficient service and would recommend them
    • Cosyfeet Response:

    • 25-Jul-2017
    • Service:

      Product:

    • Comfy fit, bright and well made, though they feel a little flat
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • fast delivery, product just like the picture, very satisfy ...
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

    • Very comfortable and gives me more confidence walking. Good service
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Service 1st class delivery good and more important price and quality very good
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Realy impressed with the speed of delivery after order was placed on line, shoes were ordered for mum she was pleased to be able to try them on at home and make a choice with out being rushed.Returns were made very easy and refund was quick.I was really impressed and will definitley be ordering again
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • We have been long time customers of Walk Tall and they have always offered great service.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • I would definitely recommend Cosy Feet. Ordering was efficient and easy and delivery prompt. I had to return the shoes for an alternative style and this was very easy to do, and delivery again was prompt.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • they communicated well during the whole purchase and delivery process. The delivery was prompt.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • I bought slippers for my husband and he has found them comfortable and give stability. He is very pleased with them.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

    • Good product
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

    • The items were delivered promptly, and Cosyfeet provided a refund without quibble when one item proved unsuitable.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • They do everything well and Cosyfeet really understand feet problems and the best solutions.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Excellent help getting odd sized shoes to match. Thank you soooooh much! I really appreciate the help to get comfy shoes for my very wide and odd sized feet.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Excellent service and shoes very suitable.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Once again great service.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

    • Good
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Yes
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Speedy delivery, Comfortable shoes, Very Happy with purchase.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Paid for next day delivery, after an operation, arrived 2 Days later, apology.
    • Cosyfeet Response:

      Thank you for your feedback.

      We can see by our records that the order was placed at 15.26pm on the 12.07.2017 this is after our 2pm next working day delivery cut off time, therefore your orde
      Read More.
    • 24-Jul-2017
    • Service:

    • Lovely socks, very comfy
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

    • Very quick delivery. Excellent quality comfortable socks.
      The socks I bought were the cotton rich knee length socks.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • The whole ordering process was very efficiently handled and despatch was very fast.One item was returned for a different size.This was done quickly and the fact that you only charge postage once is much appreciated together with free returns.Other companies would do well to follow your lead.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Quick delivery. Consistantcy in sizes of shoes.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Service as always is great. I have never had a problem. Always wear cosy feet shoes they are the only shoes that fit me feet.
    • Cosyfeet Response:

      Thank you for your feedback.

      Customer service is very important to us at Cosyfeet so it's always encouraging to hear positive feedback regarding this.

      Once again, we thank you for
      Read More.
    • 24-Jul-2017
    • Service:

      Product:

    • Very efficient
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Replacement arrived quickly after returning faulty order.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Brilliant service
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Excellent service, quick delivery
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • They are extremely pleasant and efficient. Goods are received very quickly and are always of excellent quality.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • They did everything well as they always do!
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Excellent service. Prompt despatch
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Yes shoes arrived within a reasonable time scale, and were as described in the catalogue.
      They are comfortable and fit well
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • There had just the items I needed for the comfort of my feet, the delivery time was good.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

    • Everything satisfactory. No complaints.
    • Cosyfeet Response:

    • 24-Jul-2017
    • Service:

      Product:

    • Easy to use, straight to the door service.
      So much easier for my 80 yr old mum to shop.
    • Cosyfeet Response:

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