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Feefo Reviews - 98% (12,000+ reviews)

We've partnered with Feefo, to help us collect genuine customer reviews. We’re delighted to announce that we’ve received the highest possible award from Feefo for our service based on genuine feedback from customers. To obtain a Gold Trusted Merchant award a company has to receive at least 100 reviews with an average service rating of between 95% and 100%.

Feefo Reviews - Average 96% (32548 reviews)

    • Date
    • Score
    • Customer Comment
    • Our Response
    • 19-Feb-2018
    • Service:

      Product:

    • The service was brilliant easy and quick excellent customer service
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

    • Yes
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • So you've captured a niche marketplace and that means you can charge £60 for a pair of cheap as s**t slip ons just coz they're wide and some people need them due to ill health. Well I bought them but I'll be dammed if I'm gonna approve of them given the price.
    • Cosyfeet Response:

      Thank you for your feedback.

      We are sorry to hear that you feel that way.

      Cosyfeet has been trading for over 30 years as a specialist shoe company.

      We can advise that we
      Read More.
    • 19-Feb-2018
    • Service:

    • I will buy from cosy feet again, I will recommend them, I was disappointed the toe
      caps were on the small side so will order large next time. The slippers are good also the website
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • great service yes would recommend
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

    • No complaints
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • I bought a Healthy Back bag from Cosyfeet years ago and ordered another one because my husband also finds it really useful. The new one is excellent, just like the other one. It is a genuine tough, secure and roomy back bag, unlike others I have seen online. It arrived quickly.
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • Быстро,качественно, с хорошей обратной связью и невысокой ценой. Есть проблемный момент - отсутствует отслеживание покупки (трек-номер). Всё остальное - отлично.
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • Great product and very easy in ordering only negative note is your return proceeder if you have to return any goods you have to pay for the service why not send a returns note if in deed you need to return any goods
    • Cosyfeet Response:

      Thank you for your feedback.

      We can advise that we do offer a free returns service  via the Post Office. There would have been a free returns label inside the parcel for you to use to retur
      Read More.
    • 19-Feb-2018
    • Service:

      Product:

    • The service (ordering and delivery) was fine, and very happy with the products. However, as there was an extra item, a pack of 3 pairs of socks, which we'd overlooked when completing, it was quite annoying to have to pay a further £4.99 delivery cost just for this one item. Also, we felt that for an... Read More.
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • Very quick delivery. My slippers fitted perfectly and with the "extensions" made me feel as though I was walking on air. Well done Cosyfeet. I shall always be your customer.
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • Excellent service and quick delivery
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • My order was processed and dispatched quickly which was great and also the 80 denier knee hi's are absolutely brilliant. So comfy and fit really well.
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • My boots are so comfortable, i have waited a long time to find good boots that fit my swollen ankle caused by arthritis and I am so pleased with them.
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • Quick delivery
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

    • Really comfortable socks, I would buy these agaig
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

    • It was quite disappointing to find that shoes which were supposed to be 4/5 E`s did not fit my mother who 4E`s. On the plus side the money was in my account within a couple of days of returning them. The shoes that she decided on were a good fit.
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • straight forward and simple to shop.
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

    • Excellent fit. !st Class delivery
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

    • Prompt delivery of comfy socks for a husband with poorly feet!
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • Website easy to negotiate - excellent delivery service & shoes which are well made & extremely comfortable.
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • Prompt delivery; although very expensive, worth it to have what was needed
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • The service is great from start to finish.
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • It was all great as before, no problems anywhere.
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • Delivery and returns all processes efficiently with good communication.
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • Excellent service and fast delivery. Easy order process having had to do it online in order to complete the VAT exemption form.
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • Excellent quick and efficient service
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • Quck delivery
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • See below
    • Cosyfeet Response:

    • 19-Feb-2018
    • Service:

      Product:

    • I received my order very quicky. Thanks
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • Definitely the best for wide feet. And excellent delivery service to here in Australia !
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • Brilliant service. Arrived when advised. Was able to track parcel. Items well packaged.
    • Cosyfeet Response:

      Thank you for your feedback.

      We are pleased to hear that you were happy with the service you received on your recent order from Cosyfeet.

      Should you require any information or would
      Read More.
    • 18-Feb-2018
    • Service:

      Product:

    • Good service. Prompt delivery
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • Fast efficient service.
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • Communication very good,items arrived quickly, overall service first class.
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • Excellent quality product with superb service. Shoes were ideal, easy fastening with plenty of room for orthotic insoles and comfortable to wear.
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • very helpful and sent very quick.thank you.
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • Excellent service, speedy delivery, good product, good value
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • Excellent products at superb prices delivered promptly
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • I bought the slippers for my dad in the sale. At £15 with the VAT relief they are amazing value and fit his swollen feet without needing to be cut. The ordering process online was easy and I was kept informed by e mail regarding the delivery
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • I have dealt with Cosyfeet before, they are very reliable and delivery is quite quick. I would definitely recommend them
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • really good
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • Brilliant service, fast dispatch and delivery. The shoes are the most comfortable, I wore them out for the first time expecting to come home with sore feet, but it certainly wasn't the case! Thank you Cosyfeet!
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • As always you were very helpful and the strap extensions have solved the problem my husband was having with his slippers. They arrived very quickly too.
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

    • Don't know how to attach photo.
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • found them very conmfortable
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • very efficient and helpul fair prices delivery method speedy.happy shopping
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • Easy to order and very fast delivery.
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • Good boot strong and comtable , good company and good delivery
    • Cosyfeet Response:

    • 18-Feb-2018
    • Service:

      Product:

    • Easy to order on line; delivered within a couple of days.
    • Cosyfeet Response:

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