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Feefo Reviews - 98% (12,000+ reviews)

We've partnered with Feefo, to help us collect genuine customer reviews. We’re delighted to announce that we’ve received the highest possible award from Feefo for our service based on genuine feedback from customers. To obtain a Gold Trusted Merchant award a company has to receive at least 100 reviews with an average service rating of between 95% and 100%.

Feefo Reviews - Average 97% (21157 reviews)

    • Date
    • Score
    • Customer Comment
    • Our Response
    • 22-Mar-2017
    • Service:

      Product:

    • Quick delivery, nice product
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

    • NEVER GIVE EXCELLENT
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • Ordering was very simple and quick. The quality of my tights is excellent and they arrived really quickly.
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • Great fitting lovely colour nice and warm and comfy.
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • Always use cosyfeet as the footwear is excellent and the customer focus is faultess.
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • Just what I was wanting
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • Good service, great products, order delivered quickly
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • Quick, friendly response to phone call. My order was delivered the following day to my mother and she is delighted with the slipppers
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • Order arrived very quickly and very satisfied with it.
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • Thank you so much Cosyfeet, your products are a must have for comfort, style and price, thank you once again.
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

    • Good as always
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • Arrived quickly, well packed and as ordered. Good product with roomy ankle space so don't mark the skin.
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • very fast post
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • Excellent service.
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • Very good quick delivery from when ordered. Purchased slippers and socks for my father who has swollen feet and ankles. Slippers and socks very good fit and very comfortable for him. Can now walk better with his frame due to support from slippers.
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • Easy to order and quick delivery. Good quality shoes.
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • I found Cosyfeet to be one of a small number of retailers in footwear who recognize that some men need footwear in excess of size six 6 to 11. Accordingly I was able to order both thermal and woolen socks sized 11 to 13 and sandals size 12. Prices may be a little higher than the standard retail... Read More.
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

    • all fine
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • Excellent as always. Shoes were delivered on time and were perfect.
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

    • Good quality goods. Very quick delivery.
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

    • Delivered prompt
      Good quality shoes and choice
      Easy to return
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • bought for my Mother who finds them so comfortable and look great on her.
    • Cosyfeet Response:

    • 22-Mar-2017
    • Service:

      Product:

    • As the shoes didn't fit my mother I had to order extension straps. I was most disappointed as the company still charged the full £4.99p&p when these items could have come through the normal postal system in a Jiffy bag.
    • Cosyfeet Response:

      Dear Mr Hackling, 

      Thank you for your feedback. 

      As the order was placed online it will automatically charge you the £4.99 P&P regardless of the weight/cost of the item. As a good
      Read More.
    • 22-Mar-2017
    • Service:

      Product:

    • Because I cannot believe that you charge £4.95 for postage??? That was until I received my ankle tights and you had included 2 catalogues which i didn't ask for (and you had already sent me then previously via post)

      I don't see why I should have to pay for something I didn't request, this is...
      Read More.
    • Cosyfeet Response:

      Dear Mrs Ashmore, 

      Thank you for your feedback. 

      We are sorry to hear you were disappointed with the service you received on this occasion.

      Our postage is set by a combina
      Read More.
    • 22-Mar-2017
    • Service:

      Product:

    • Excellent fit and very comfortable
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • Excellent products and speedy delivery
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • Because the products and the customer service levels are excellent.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

    • Excellent
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • FIRST CLASS SERVICE. ITEMS DELIVERED IN GOOD TIME.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • I have used Cosyfeet a few times, and always been pleased with the product and the service.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

    • Fast delivery
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • Helpful staff and prompt delivery.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • Brought 2 pairs of sand Les exactly as described, perfect fit & very comfortable.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

    • Flawless customer service, fast delivery, great prices.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • So quick service& helpful , kind people.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • A good quality product - slightly pricey though.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

    • Telephone service excellent, Louise Corns very helpful and polite, quick and promptly sorting my problems in a professional manner and I now have access to a good British firm that I can trust.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • Just an easy process, well done, thank you
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • Royal Mail let you down! For first class postage I would expect better!
      Otherwise, first class from you.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • Excellent product, far excels anything else on the market. Very hard wearing. Good service when ordering and delivery prompt. Well done Cosyfeet . Been a long term customer, hope to continue to use your services. Thank you.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • very comfortable roomy socks.
      Will definitely buy these socks in future.
      Good service and good delivery.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • Purchased for my Mum who had a poorly toe.
      Very happy.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • They are always very helpful on the phone or via email.

      One cannot get their range or quality of products anywhere else and I'm grateful for their personal service.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • Delivery was quick and husband LOVES the slippers!
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

    • Quality is good & delivery is prompt
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • Brilliant service! Superb communication. I ordered a pair of slippers which were too large, and returned them using the Freepost Return label which had been sent with the slippers. I ordered a smaller size, and they arrived within 48 hours, and the credit for the original pair was received within the same... Read More.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • quick service quality goods excellent fit
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • I purchased the shoes for my mum for mothers day, and asked her to try them on, she was so please they felt comfy, and looked smart. I made the phone call and a couple of days they were arrived. It was such an easy call the staff were very helpful and wouldn't hesitate to call again.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

    • Staff very helpful with purchase query.
    • Cosyfeet Response:

    • 21-Mar-2017
    • Service:

      Product:

    • adequate
    • Cosyfeet Response:

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