My Order Questions

If you realise you’ve made a mistake within an hour of placing your order on-line, please call us (between 8.30am and 5.30pm Monday to Friday and 9am and 1pm on Saturdays) on 01458 449035. Outside of these hours please email us. We’ll do our very best to cancel or amend your order. However, because we aim to process orders within 24 hours it may be too late. If this is the case you’ll need to follow our returns procedure and return the goods for an exchange.

If you haven’t already done so, it’s worth checking with your local Royal Mail delivery office to see if they’re holding your parcel. Occasionally cards aren’t left when deliveries fail.

We generally allow 10 working days from despatch before we resend a parcel so if you haven’t received the delivery by then please call 01458 449035 or email us and we will send your goods again.

If we’ve sent you the wrong item by mistake, please call us on 01458 449035 and we will arrange for the correct item to be re-sent to you and for you to return the incorrect item free of charge. If you would prefer to e-mail us, please ensure that you include either your order number or name and address.

If the goods we have sent you are faulty or damaged, please call us on 01458 449035 and we will arrange for the goods to be returned for inspection at no cost to yourself. We will also arrange for the replacement item to be re-sent for you. If you would prefer to email us, please ensure that you include either your order number or name and address within the e-mail along with details of the damage or fault.

Simply add the product(s) you want to buy to your shopping basket by clicking the “Add to basket” button. You can add the offer code at basket level by clicking on view / edit basket. Alternatively, you can add the offer code when you check out.

Please contact our Customer Services team who will be able to discuss this with you further on 01458 449035 (between 8.30am and 5.30pm Monday to Friday and 9am and 1pm on Saturdays).