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My Order Questions
My Order Questions
- I have ordered the wrong product, what should I do?
- I haven’t received my order, what should I do?
- You’ve sent me the wrong item, what should I do?
- The goods I have received are faulty or damaged, what should I do?
- Can I have goods sent to more than one delivery address?
- I have a Cosyfeet Gift Voucher, how do I redeem it?
I have ordered the wrong product, what should I do?
If you realise that you have made a mistake within an hour or so of placing your order on-line the best thing to do is to call us during working hours (between 8.30am and 5.30pm Monday to Friday and 9am and 1pm on Saturdays) on 01458 449035. Outside of these hours please email us. Because we aim to process orders within 24 hours it may be too late to alter your order if it is already being processed in our warehouse. If this is the case you will need to follow our returns procedure and return the goods for an exchange.
I haven’t received my order, what should I do?
If your parcel was despatched and 10 working days have not yet passed, it may be worth you checking with your local delivery office to check that they are not holding your parcel for you – from time to time we do find that they have forgotten to put a card through the door to inform you that they have tried to deliver or the card has got lost. Once 10 working days have passed from the despatch date, if you have still not received your goods please call us on 01458 449035 or e-mail us and we will arrange for the goods to be re-sent with a loss declaration form.
You’ve sent me the wrong item, what should I do?
If we have sent you the wrong item by mistake, please call us on 01458 449035 and we will arrange for a pre-paid postage label to be sent to you for you to return the goods at no cost to yourself. We will also arrange for the correct item to be re-sent for you. If you would prefer to e-mail us, please ensure that you include either your order number or name and address within the email along with details of the item you have received.
The goods I have received are faulty or damaged, what should I do?
If the goods we have sent you are faulty or damaged, please call us on 01458 449035 and we will arrange for a pre-paid postage label to be sent to you for you to return the goods for inspection at no cost to yourself. We will also arrange for the replacement item to be re-sent for you. If you would prefer to email us, please ensure that you include either your order number or name and address within the e-mail along with details of the damage or fault.
Can I have goods sent to more than one delivery address?
If you would like goods to be sent to more than one delivery address you will need to place a separate order for each different address. You can select an alternative delivery address as you proceed through the check out process. Please note that each order will incur a postage and packing charge.
I have a Cosyfeet Gift Voucher, how do I redeem it?
Unfortunately it is not currently possible for you to redeem your gift voucher online. If you have a Cosyfeet / Foot Shop Ltd Gift Voucher that you would like to redeem please call us on 01458 449035 to place your order. Vouchers are no longer available for sale.
