New Customers

Getting Started

Here at Cosyfeet we put a lot of effort into making our website user friendly and an enjoyable place to shop. The following features are designed to make shopping at Cosyfeet.com simple and easy.

• Home page link: You can get back to our home page at any time by clicking on the Cosyfeet logo which appears on the top left-hand side of the screen.
• Departments and filters: The names of our various collections are listed on the left hand side of the screen. When you click on the name of the collection you are interested in you will be given further a further opportunity to refine your search by criteria such as colour, size, price and fitting.
• Search box: The search box is always on the top right-hand side of the screen. You can search by product name or product code, this is particularly helpful if you have found the product you want in our catalogue and wish to locate it on-line.
• Listing pages: Once you're in a product category you can choose to view the products featured in the range either by Grid, List or Window views. The Grid View allows you to see the maximum number of products on one page, the List View shows products listed with a summary of their key features whilst the Window view allows you to browse the products a few at a time. In all cases, you can view further information regarding the product by clicking on the product description or image to take you to the Product Detail page where you'll find lots of useful information and can add the product to your basket.
• Your basket: You can see the number of items in your basket by hovering over the My Basket text in the top right hand corner of the screen. When you click on My Basket it shows you the quantity, title and subtotal of any product(s) you’ve put into your basket.

Using Search & Product Finder functions

Our clever search and product finder functions allow you to easily find suitable products from within the Cosyfeet range. This is particularly helpful if you are searching for products that may help alleviate pain and discomfort related to a specific medical condition.

• To find a product using the Search: Either type the product code (as displayed in the Cosyfeet catalogue) or Name into the search box (located at the top right hand side of the page), and click the Go button. In some cases you may be given more than one product so if this is the case you’ll need to click on the relevant product to reach the Product Detail page.

• To find a product via browsing: Use the navigational links in the menu on the left hand side of the page, refining your search if desired to reach the product or categories you wish to view. Once you see a product you are interested in please click on the image or product name to reach the Product Detail page.

• To find products that may help a particular medical condition: On the homepage you should find a "How are your feet feeling today" box. Simply select the medical condition you want to find out more about and then click Continue. Here you'll find some information on your medical condition and some products that you may find helpful.

Payment options

If you order via our on-line you shop you have to pay by debit or credit card. We take the following types of payment;

• Mastercard
• Visa
• Maestro
• Visa Electron
• Solo
• Delta
• PayPal
  

Our card transactions are handled by Cybersource - the UK's leading secure card processing company. Alternatively you may opt to pay by PayPal during the checkout, this allows you to provide your payment detals direct to PayPal if you prefer.

You can also use the card types listed above when ordering by phone.

If you would prefer to pay by cheque or postal order you will not be able to order on-line, instead you need to send your order to us through the post with an order form. You will find an order form in the centre of our catalogue. Click here to request a catalogue.

Do I have to create an account?

No, you do not have to create a Cosyfeet.com account, you can just purchase via our guest checkout. However, by creating an account you will benefit from the following;

• Faster shopping – quickly proceed through the check out as we will have all the details relating to the delivery of your order (with the exception of your card details which you will have to enter each time you order)
• Track your order status – log-in to your account to check if your goods have been despatched
• View your order history – check what item/size you previously purchased via your Cosyfeet.com account.
• Sign-up to email updates – be the first to hear about special offers and new products with our email updates

Creating an account

You can create an account at any time, you don’t have to be placing an order. Simply select the “ Login or Register” button on the top right hand side of the screen and follow the process, completing the information as requested. You will need to supply the following information;

Your name, address, email address and contact telephone number, you will also need to enter a password of your choice. There is also some additional optional information.

Placing an order

1. Finding the Product(s) You Want to Buy

There are two main ways to find a product. The first way is by searching for it by name or product code, alternatively you can find products by browsing the site until you find the item you want.

To find a product using the Search: Either type the product code (as displayed in the Cosyfeet catalogue) or Name into the search box (located at the top right hand side of the page), and click the Go button. In some cases you may be given more than one product so if this is the case you’ll need to click on the relevant product to reach the Product Detail page.

To find a product via browsing: Use the navigational links in the menu on the left hand side of the page, refining your search if desired to reach the product or categories you wish to view. Once you see a product you are interested in please click on the image or product name to reach the Product Detail page.

2. Adding Items to Your Basket

You are now on the product page, where lots of information, reviews and other details can be found about the product by clicking on the different tabs below the main product image. To add an item to your basket you will first need to select a colour (if more than one is available - otherwise the option to select a colour will not appear) and then a size (if the product comes in more than one size – otherwise the option to select a size will not appear). Colours are selectable by clicking on the colour swatch of the colour you want on the right hand side of the page, immediately below these the possible sizes are shown.  You will then need to enter the quantity you wish to buy (the default is 1). Once you’ve made your selection click the Add to Basket button. You will now be on the shopping basket page.

If you wish to buy another product, repeat steps one and two by clicking on the continue shopping button.

3. Your Shopping Basket

Here you will be able to see all of the items you have selected, the quantity of each and in the grey box towards the bottom of the page, a grand total for your order and how this is compiled. If you have a discount coupon or voucher code, enter it in the discount codes box, and click the Apply Coupon button. When you are happy with your order, click the Proceed to Checkout button.

4. Checking Out

The various stages of the Checkout are listed below. If at any point you want to return to the previous stage to change the information you have entered simply click on Edit. If you require help checking out please call us on 01458 449035 – we are here to help.

Checkout Stage 1: Checkout Method

There are three possible ways to go through the checkout and you need to select your chosen method when you reach ;

Option A: Check-out as a registered customer: If you have previously created an account with us, enter your e-mail address and password and click the Log- in button (if you have forgotten your password – click ‘If you have forgotten your password click here’ and enter your e-mail address you used to set up your account to reset your password and have a new one e-mailed to you).  Checking out as a registered user means you don’t have to enter all your address and VAT claimant details again unless you want to change them.

Option B: Check-out as a guest: If you wish to checkout as a guest you can do so but you will not be able to track your order online and you will have to re-supply all your details if you place another order with us.

Option C: Create a new account whilst checking out: If you think you’ll order from us again and want to be able to track your order you can create an account whilst checking out.

Simply select your chosen method and then press Continue.

Checkout Stage 2: Card Holder Information

If you are a new customer, you will need to enter your details in the boxes provided, once you have entered your postcode click the Find My Address button and then click on the appropriate address line to automatically fill the boxes. If you are an existing customer, you can either select one of your current saved addresses, or create a new one. Once you’ve entered all the requested information click the Continue button. It is important that you enter the address where the card you are using to pay is registered.

Checkout Stage 3: Delivery Information

You will now need to either select a delivery address (if you have an account) or enter a delivery address for your order, or you can click the Use Card Holder Address checkbox to use the same details as for the Card Holder Address. Once you’ve done this click Continue.

Checkout Stage 4: Delivery Method

The next step is to select the delivery method you wish to use for the order. The delivery options available to you will be shown, along with the prices for each option. Select your chosen method by clicking in the relevant checkbox on the left hand side. Now click Continue.

Checkout Stage 5: VAT Relief

Some Cosyfeet products qualify for VAT relief, if you have a medical condition that allows you to claim for VAT relief and have items in your basket that qualify you will be able to claim for VAT relief at this stage. If you are checking out as an account customer you can select a previous claimant, or enter the details for a new claimant. If you are checking-out as a Guest you’ll need to enter the name and condition of the person you are claiming for. You must follow this process for each product you want to claim VAT relief on.

You will need to tick the checkbox to say that you agree to the VAT relief terms and conditions and then click Continue.

If you do not want to claim for VAT relief or are not eligible click Continue.

Checkout Stage 6: Payment Information

We offer 2 payment options. These are Debit/Credit card or Paypal. Select your preferred method by clicking on the checkbox to the right of the payment option.

Payment by Debit/Credit Card: Fill in all the information requested, ensuring that you check this information carefully. Once you are happy with the information click Continue.

Payment by Paypal: By opting to pay by PayPal you do not enter your card details directly onto our website, you provide them to PayPal. This means that you do not enter your card details until after you confirm your order. Please note that you will be charged immediately for your order by checking out via this method. To proceed click Continue.

Checkout Stage 7: Order Review

Here you will see a summary of your order including your postage and packing. To complete your order you will need to agree to the terms and conditions by clicking the checkbox. You can view the terms and conditions by clicking the link in this area without leaving the checkout.
You may also opt out of 3rd party mailings at this stage by selecting the relevant checkbox.

If your happy with your order click Continue.

Payment Authentication

If you have opted to pay via Debit/Credit Card you will be transferred to a Payment Authentication screen provided by your card issuer. You will need to enter your Password that you have registered in relation to your card where prompted. If you haven’t ever ordered on line with your card before you will be prompted to set up a password. Once you’ve entered your password providing it is correct you will be transferred to our Order Success page and confirmation of your order will be sent immediately by email.

Security and Privacy

We hope that you’ll find using our website quick and convenient. And you can trust Cosyfeet to guide you safely through the online shopping experience, because your privacy and security is extremely important to us. All information sent to us on-line is secure and encrypted using the latest Verisign up to 256-bit encryption technology.

Click here to view our Privacy Policy.