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Please click here to view our Christmas delivery information & opening times.

Please click here to view our Christmas delivery information & opening times.

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  • Help - Ordering Online
  • Home >
  • Help - Ordering Online
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Help with ordering online

How do I place an order?

1. Find the product you want to buy

There are two ways to find a product. You can search by name or product code or you can find it by browsing the site.

To find a product using the Search: Type the product code or name into the search box located at the top right-hand side of the page and click on the Go button.

To find a product via browsing: You can also click on the grey navigation bar which runs across the page. Once you find a product you want to buy, click on the image or product name. This will take you to the product page.

2. Add the product to your basket

Once you are on the product page you’ll need to select a colour (if more than one is available) and a size (if it comes in more than one) and then click the Add to Basket button. Once the product is in your basket you can either continue shopping or click on Proceed to Checkout.

3. Checkout

Once you are in the Checkout simply complete the form. If the product you’re buying qualifies for VAT relief and you have a medical condition that allows you to claim, you can do so at this stage.

4. Payment Authentication

If you opt to pay via Debit/Credit Card you’ll be transferred to a Payment Authentication screen provided by your card issuer for security purposes. If you haven’t ordered online with your card before you’ll be prompted to set up a password. Once you’ve entered it you'll be transferred to our Order Success page and confirmation of your order will be sent immediately by email.

If you need any additional help please get in touch and we’ll be happy to help.

By telephone: 01458 447275 8.30am - 5.30pm Monday - Friday, 9am - 1pm Saturdays By email: comfort@cosyfeet.com

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How do I create an account?

You can create an account with Cosyfeet by clicking on Register in the top right-hand of the screen or at the checkout stage by answering yes to ‘Would you like to create an account?’

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What are the benefits of having an account?

* Faster checkout – as we’ll already have your delivery details

* Track your order status – log-in to your account to check if your goods have been despatched

* View your order history – you can check what item/size you previously bought

* Sign-up to email updates – be the first to hear about special offers and new products

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Do I have to create an account to shop with Cosyfeet?

No. You can complete the checkout process each time you shop with us without creating an account.

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How to shop online

If you have never shopped online before watch our easy to follow tutorial. Simply click on the video below.

For further information click on the blue titles on the left hand side.

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