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- Help - Questions about our products
Questions about our products
Socks and Hosiery
Safe disposal of electrical goods
Can Cosyfeet really fit my feet and legs?
Of course there is no absolute guarantee but about 80% of our footwear customers find success first time - and if you count those customers who send goods back to swap for another style or size, that rises to 90%.
Most sock and hosiery customers are successful first time. One thing we do know is that no one else knows more about Extra Roomy products than us and no one will try harder or more patiently to help.Top of page
Do I need to take care if I have diabetes?
Yes – although we’re diabetic aware and offer footwear and socks with minimal seaming, not all our products may be suitable for your feet, so you need to make your own judgment or ask a medical advisor. Please run your fingers inside any item before wearing, checking for anything that may harm. After buying new footwear, wear it for 2 hours at first, then inspect your feet for pressure marks or irritation. A hand mirror is useful, so you can examine your whole foot. Gradually build up the wearing time. For more information, visit diabetes.org.uk.Top of page
Do you have a catalogue with your products in?
Yes. Most of our products can be found in our Cosyfeet catalogue. To request a FREE catalogue click here.Top of page
What fitting is Cosyfeet footwear?
All Cosyfeet footwear is extra roomy which means it’s very wide and very deep in comparison to regular footwear.
We offer a single width fitting – HH+ for men and EEEEE+ fitting for women – but don’t worry if you don’t know what width your feet are because many of our styles are adjustable. This means they’re flexible enough to fit feet that swell up during the day or if one foot is more swollen than the other.
Unlike many other brands of wide fitting footwear, Cosyfeet shoes also benefit from extra depth which means they’re particularly good at fitting problem toes and bunions or feet that are very swollen.
For further information, we recommend reading our footwear 'Buying Guides'.Top of page
How do I know if I need extra roomy footwear?
If you have very wide, swollen or bandaged feet or simply find footwear on the high street is too restrictive then we recommend giving Cosyfeet a try.
For help with selecting the most suitable style please click here or call one of our experienced customer advisors who will be happy to advise you.
Remember, all Cosyfeet footwear is covered by our No Quibble Money Back Guarantee returns policy. This means you can order in complete confidence, knowing that you can return any of our products for a refund or exchange if it’s unsuitable.Top of page
Choosing the right footwear
Cosyfeet footwear is so wide, deep and roomy you can order your usual shoe size. If you normally take a half size and we don’t offer a half size in the style you want, we suggest you order the smaller size.
Handy hints for style selection:
Lace up styles give the most secure fit and allow plenty of support and adjustment.
Touch-fastening styles are very adjustable and are ideal if you have difficulty tying laces.
Slip-on styles are very roomy but offer little adjustment.
Which sole type should I choose?
If you need a very lightweight shoe, we recommend choosing a style with an extra-light sole. These soles are made from very lightweight, durable PU which is also flexible, shock-absorbing and offers good grip. Look out for footwear which has this symbol in the product features:
You don’t do half sizes in the style I want, should I go up or down a size?
If you normally take a half size and we don’t offer a half size in the style you want, we would suggest that you order the smaller full size.Top of page
Will Cosyfeet footwear fit very swollen feet?
Cosyfeet footwear is designed for very wide or swollen feet. We can also supply strap extensions to make the straps longer on the majority of our touch-fastening shoes, sandals and slippers. This will give more room for swollen or bandaged feet. You’ll find a link to the strap extensions for a particular style on the product page.Top of page
I need to convert my shoe size to a UK size, how do I go about doing this?
You can convert your US or continental shoe size to a UK shoe size using the conversion chart below. We have also included the approximate length of the shoe in centimetres;
Can I buy footwear in half pairs or mixed sizes?
If you are an amputee or have significantly different sized feet, you may find it helpful to get in touch with a charitable organisation called Sole Mates. Sole Mates is a voluntary organisation for people with different sized feet, or only one foot. It offers a partnering service whereby people with opposite sized feet are put in touch with one another. They can be contacted on 020 8524 2423.Top of page
What are extra roomy socks and hosiery?
Our exclusive extra roomy fitting socks and hosiery are designed with more material in the foot and leg parts to provide a more generous fit for people with wider or swollen feet and legs.Top of page
Can I order one pair of socks or hosiery or buy mixed colour packs?
No, we are no different from other retailers and are only able to offer the selections and pack sizes listed.Top of page
How can I safely dispose of any electrical goods?
As part of WEEE compliance Cosyfeet contributes to a fund that helps councils improve their collection facilities for waste electrical goods.
To find your nearest participating recycling site, please visit www.recycle-more.co.uk.
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