Product Related Help

Can Cosyfeet really fit my feet and legs?

Of course there is no absolute guarantee but about 80% of our footwear customers find success first time - and if you count those customers who send goods back to swap for another style or size, that rises to 90%.

Most sock and hosiery customers are successful first time. One thing we do know is that no one else knows more about Extra Roomy products than us and no one will try harder or more patiently to help.

Do I need to take special care if I have Diabetes?

Yes - We are diabetic aware and offer footwear and socks with minimal seaming. But we are not medical suppliers and you need to make your own judgement about suitability - run your fingers inside any item before wear, checking for anything that might harm.

If you have not been told about the importance of foot care please contact your diabetic clinic or telephone Diabetes UK on 0845 120 2960 or visit www.diabetes.org.uk.

You may find it helpful to use our product finder and search for diabetes in the condition box as this will bring up our product recommendations for individuals with diabetes.

Do you have a catalogue with your products in?

Yes, most of our products can be found in either our Cosyfeet Extra Roomy Catalogue (containing our Footwear and a selection of the other products we offer) or our Socks, hosiery and so much more... collection catalogue which features our complete range of sock, hosiery and foot comfort products.

To request a catalogue click here.

What fitting is Cosyfeet footwear?

All Cosyfeet footwear is extra roomy which in simple terms means that it’s very wide and very deep in comparison to regular footwear. We offer a single width fitting – HH+ for men and EEEEE+ fitting for women – but don’t worry if you don’t know what width your feet are. We don’t believe there is a lot of point in complicated measurements not least because feet can change shape and size dramatically during the day and that is why our footwear has been designed to be adjustable.

How do I know if I need extra roomy footwear?

If you have wide, swollen or bandaged feet or simply find footwear generally available on the high street too restrictive then give Cosyfeet footwear a try.

For help selecting the most suitable style for you click here or call one of our experienced customer advisors who will be happy to advise you.

Don’t forget all Cosyfeet footwear is covered by our No Quibble returns policy, allowing you to order in complete confidence knowing that you can return the goods for a refund or exchange if the items you have ordered are unsuitable.

Choosing the right footwear

Just order your usual shoe size! Cosyfeet footwear is so roomy, deep and wide that you can just order your usual shoe size. If you normally take a half size and we don’t offer a half size in the style you want, we would suggest that you order the smaller size.

Handy hints for style selection:

Lace up styles give the most secure fit with plenty of support and adjustment.

Velcro®/Touch fastening styles are ideal for those who are unable to tie laces easily and offer scope for adjustment.

Slip-on styles are very roomy but offer very little adjustment.

Choosing the best sole type for your needs;

Super-light Soles

Our Super-light soles are made from a chemical compound with rubbery properties called Ethylene Vinyl Acetate (EVA). They are exceptionally lightweight but not the most durable, making them less suitable for those who are reasonably active or happen to be hard on their footwear.

Super-light soles feel and appear rigid when handled but this is less noticeable when on the foot.

Used on our womens and mens sandals, their exceptional lightness is their greatest attribute. They are also easily modified making them ideal for individuals who require their footwear to be adapted.

The tread on this type of sole unit is less defined which can be of benefit to those who have a tendency to shuffle their feet.

Flexible Polyurethane Soles

Our Flexible Polyurethane Soles are highly durable making them more suited to active individuals and those who tend to be hard on their footwear. Many products found on the High Street will be produced with this form of soling.

The weight difference when compared with our super-light soles might be noticeable in the hand, but lesser so on the foot for the majority of wearers.

Polyurethane does not lend itself to modification in the same way that EVA does but footwear featuring Polyurethane soles can be adapted by a good cobbler.

The tread on this type of sole unit generally offers superior grip when compared with the super-light EVA soles.

TPR Flexible Rubber Soles

The majority of our slipper and fabric shoes feature a sole unit made from thermo-plastic rubber (TPR). It is slightly heavier than polyurethane and not so durable but is very flexible and ideal for the type of footwear we use it on. It also withstands machine washing.

We do not recommend this type of sole to individuals who require modifications to their footwear.

How light are your shoes?

The lightest Cosyfeet footwear styles have super-light soles which are very light. Of course larger sizes weigh more, but an average sized womens shoe with a super-light sole weighs only 142 grammes or 5 ounces. Other styles have polyurethane or rubber soles which are slightly heavier. You can find out what type of soles a particular style has by referring to the features box on the Product Detail page.

You don’t do half sizes in the style I want, should I go up or down a size?

If you normally take a half size and we don’t offer a half size in the style you want, we would suggest that you order the smaller full size.

Will Cosyfeet footwear fit very swollen feet?

Cosyfeet footwear is designed for very wide or swollen feet. We can also supply strap extensions to make the Velcro straps longer on the majority of our Velcro®/Touch fastening shoes, sandals and slippers. This will give more room for swollen or bandaged feet. You will find a link to the strap extensions for a particular style from the product page.

I need to convert my shoe size to a UK size, how do I go about doing this?

You can convert your US or continental shoe size to a UK shoe size using the conversion chart below;

Can I buy footwear in half pairs or mixed sizes?

Yes – we do offer a men’s and women’s slipper and bootee as a half pair or in mixed sizes. Click here for further information on the relevant products for men and women. Unfortunately we are unable to offer this service on our shoes or sandals.

If you are an amputee or have significantly different sized feet, you may find it helpful to get in touch with a charitable organisation called Sole Mates. Sole Mates is a voluntary organisation for people with different sized feet, or only one foot. It offers a partnering service whereby people with opposite sized feet are put in touch with one another. They can be contacted on 020 8524 2423.

What are extra roomy socks and hosiery?

Our exclusive extra roomy fitting socks and hosiery are designed with more material in the foot and leg parts to provide a more generous fit for people with wider or swollen feet and legs.

Can I order one pair of socks or hosiery or buy mixed colour packs?

No, we are no different from other retailers and are only able to offer the selections and pack sizes listed.

What is Ultralieve® Pro?

Ultralieve® Pro is a hand held device that promotes tissue healing using Ultrasonic waves. It uses the latest advances in ultrasound technology.

Please note: Head does not vibrate if some head pressure is not applied

If you’d like to know anything else regarding this product, please contact us and we’ll be happy to help.

How can I safely dispose of any electrical goods?

Cosyfeet has contributed towards a national fund to help local councils improve their waste electrical equipment collection facilities. If you have any waste electrical goods you can take them to your local council recycling site so they can be disposed of safely. This will help reduce damage to the environment and the potential harmful effects on health.

Look out for the crossed out wheelie bin symbol on electrical goods. This symbol means you should not put this item in your normal household waste bin.   

To find your nearest participating recycling site, please visit www.recycle-more.co.uk