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Glossary
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Help |
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| Selecting
suitable products |
| What
is VAT relief? |
| Can
I claim for VAT relief? |
| How
do I claim for VAT relief? |
| I
am ordering from outside the EU, do I have to pay VAT on the goods I
am buying? |
| The
country I am ordering from is not listed, what should I do? |
| How
do I contact you? |
| Placing
an order |
| Payment Authentication : Verified By Visa & MasterCard Secure Code |
| Security
and Privacy |
| Can
I order from Cosyfeet and pay in a different currencey |
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Selecting suitable products
We
know that
sometimes
it is hard
to know if
a product
will be suitable
or not without
seeing it
in the flesh.
Here at Cosyfeet
we try very
hard to provide
you with
all the information
you will
need about
a product
to help you
decide whether
it is right
for you or
not. We provide
good quality
images of
all the products
that we sell
in addition
to comprehensive
written information
about the
product,
who and what
it is suitable
for and what
it is made
from.
If you have any questions about product selection
you are welcome to contact us, phone on 01458 447275 or e-mail
us and we will endeavour
to provide you with any additional information you may need.
Look out
for links within the product pages which provide additional information
about certain features.
If you are buying footwear
you may find it helpful
to read our Choosing
the right footwear guide. |
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What is VAT relief?
VAT
is a tax
that you
pay as a
consumer
when you
buy goods
and services
in the European
Union, including
the UK. In
the UK the
standard
rate for
VAT is 17.5%.
Individuals
who are chronically
sick or disabled
can claim
VAT Relief
when they
buy equipment
that has
been designed
solely for
disabled
people and
is for their
own ‘personal
and domestic
use’.
This means
that they
pay the retail
price without
VAT included. |
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Can I claim for VAT relief?
Individuals
who are chronically
sick or disabled
can claim
VAT Relief
on those
products
shown with “without
VAT” prices.
A person
is ‘chronically
sick or disabled’ if
they:
•
Have a physical
or mental
impairment
that has
a long-term
affect on
their ability
to carry
out everyday
activities
•
Have a condition
that doctors
treat as
a chronic
sickness
(like diabetes,
for example)
or
•
Are terminally
ill
A person
with a temporary
injury like
a broken
leg would
not qualify,
nor would
a frail older
person who
is otherwise
well and
non-disabled.
The following
conditions
may also
qualify for
VAT relief
in some circumstances;
Arthritis,
Multiple
Sclerosis,
Oedema, Heart
Disease,
Stroke.
If you are
not sure
please ask
your medical
advisor,
as we are
not able
to give medical
opinions.
VAT Relief* is
available
on the following
products:
•
Cosyfeet
Extra Roomy
Footwear:
If you have
a medical
condition
which results
in swollen
feet and
the need
for extra
roomy footwear
then you
may be able
to claim
for VAT Relief
on Cosyfeet
footwear.
See ‘Who
Qualifies
for VAT Relief’ for
more information
on qualification.
•
Easy Living
Range (selected
products):Selected
products
from the
Cosyfeet
Easy Living
range that
have been
specifically
designed
for use by
disabled
or chronically
sick individuals.
Those products
where VAT
Relief can
be claimed
are shown
with “without
VAT” prices.
* VAT
Relief is
controlled
by HM revenue
and customs
and applies
only to those
products
where we
display the
price both
with and
without VAT.
By completing
our on-line
VAT Relief
form you
must agree
to these
terms and
conditions
and that
you are claiming
relief from
Value Added
Tax under
Group 12
of Schedule
8 to the
Value Added
Tax Act of
1994. |
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How do I claim for VAT relief?
When
ordering
on-line you
register
for and claim
VAT Relief
whilst you
are going
through the
check-out
process.
For a step
by step guide
on how to
do this please click here.
If
you would
prefer
not to
claim VAT
Relief
on-line,
you can
also register
and claim
VAT relief
by completing
the VAT
declaration
form
in our catalogue and sending it to us through the post. |
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I am ordering from outside the EU,
do I have to pay VAT on the goods I am buying?
If
you are ordering
goods from
outside the
EU and are
having the
goods sent
to the same
destination
then you
will not
be required
to pay VAT
on your order.
VAT will
automatically
be deducted
during the
check-out
process once
a country
outside the
EU has been
selected.
Please note that we are unable to mark items as a gift and
that you are liable for any import duties that may be payable. |
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The country I am ordering from is
not listed, what should I do?
We
may be unable
to deliver
to your country
or may have
to offer
different
delivery
charges than
those currently
listed. Please
e-mail
us with
details of
your order
and delivery
address and
we will get
back to you
within 48
hours (Monday
to Friday
only) explaining
whether or
not we are
able to proceed
with your
order. Please note we are unable to despatch to the US or Canada. |
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How do I contact you?
Here
at Cosyfeet
we pride
ourselves
on the personal
service we
offer our
customers.
Just because
you are ordering
from a website
it doesn’t
mean you
can’t
talk to someone
about our
products
or ask for
help. You
can call
us between
8.30am and
5.30pm Monday
to Friday
and between
9am and 1pm
on Saturdays
and we will
endeavour
to answer
any questions
you may have. We have a team of trained customer advisors who are based here at
our head office in Street, Somerset. If for any reason they cannot
answer your question themselves they will pass your enquiry on to someone
else. Our customer services number is 01458 447275.
You can also contact us by e-mail,
we endeavour to respond to all e-mails within 24 hours (Monday to Friday
only).
Alternatively you can write to us at; Cosyfeet, The Tanyard,
Leigh Road, Street, Somerset, BA16 0HR.
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Placing an order
Adding
Products to Your
Shopping Basket
Find the product you wish to purchase (you can use our search facility or product
finder to do this or you can simply browse the relevant category).
Select the size and colour (if applicable) in the “Available Options” area
of the page using the drop down menu.
Check the stock-status indicator – for more information on stock status click
here.
Click – Add to basket to add the item to your shopping basket
Viewing
Your Shopping
Basket
You can view your shopping basket at any time by clicking on the My Basket icon
in the top right hand corner of the screen.
Once you have added all the items you wish to purchase to your shopping basket
select the Proceed to checkout option.
Log-in
or Proceed
to the
Guest Checkout
To make your purchase you can either log-in to your account, set-up an account
or proceed via the Guest Checkout (this option requires you to enter your details
in full each time you place an order).
Check Out
via a Customer
Account
To checkout using your Cosyfeet.com account, enter the e-mail address and password
you entered during registration and click ‘Login’.
Once you have logged into your account, you will be taken to your shopping basket,
which may contain items that you added, but did not purchase, whilst logged in
during any previous visits to the Cosyfeet site. If you are happy with the contents
of your shopping basket, click ‘Proceed to Checkout’.
Step
1: Vat & Delivery
To
claim Vat Relief
you will
need to click ‘Claim
Vat Relief’ next
to the products
that are listed
within the Vat
Relief section.
Please note:
only products
eligible for
Vat Relief will
be listed here.
If you have previously
registered a
claimant, you
will be able
to select their
name from the
list provided;
alternatively
if you wish to
add a new claimant
you may do so
at this stage
by entering the
name of the person
who is eligible
for VAT relief
in the 'Claimant
Name' box and
selecting the
medical condition
applicable to
them using the
dropdown menu
to the right
hand side. You
can add more
than one claimant
to an order if
you are ordering
more than one
item where VAT
relief is available,
to do this, select
continue and
follow the steps
above.
Once you have added the claimants’ details you must tick the box “I
agree to the Terms and Conditions” and click ‘Continue’ – you
can click on Terms and Conditions to read what they are.
To edit the address to which your order will be delivered, simply click ‘Change
address’ within the Delivery Address section. Please note: the delivery
address will automatically default to the primary address stored within your
account.
To complete the 1st stage of the checkout process you will then be required to
select the postage and packaging option you require and then to click ‘Proceed
to Stage 2’.
Step
2: Payment
The
Cardholder address
will
automatically
default to the
main address
entered when you
setup your account.
If this is the
incorrect
address, click
Change Address
to insert an
alternative.
Pease note: the
Cardholder address
is used for verification
of the card and
if incorrect
details are provided
your order will
be cancelled.
Finally, enter your card details as requested, taking special care to enter the
card number, start and expiry dates carefully.
Once you are happy that you have entered the details correctly, click Proceed
to Final Step
Step
3: Confirmation
Correct any details if necessary using the Edit options, relating to the section
you wish to edit.
Then, to help us ensure that orders are processed smoothly, let us know how you
heard about Cosyfeet products.
Once you have selected how you heard about us and have agreed to our Terms & Conditions,
click on the ‘Confirm Order’ button.
You will then be presented with an Order Success page and will also receive confirmation
of your order via e-mail.
Check
Out via
the Guest
Checkout
Step 1: Enter Details
Enter the details of the person and the address you require the goods to be delivered
to. To find the address, enter the postcode and then click Find my address -
the address will be located and will pre-fill the address boxes.
Step
2 VAT and
Delivery
If you want to claim VAT relief you need to click on the Claim VAT relief text – this
will take you to the VAT registration page.
Enter the name of the person who is eligible for VAT relief in the ‘Claimant
name’ box and select the medical condition that applies to them using the
dropdown box to the right hand side.
You must tick the box “I agree to the Terms and Conditions” – you
can click on Terms and Conditions to read what they are.
You can add more than one claimant to an order if you are ordering more than
one item where VAT relief is available, to do this, select continue and follow
the steps above.
Step
3 – Payment
Click on the Change Address to change the address of the cardholder if it is
different to the delivery address. (Please note that the Cardholder address is
used for verification of the card and if incorrect details are provided your
order will be cancelled)
Enter your card details as requested. Once you are happy that you have entered
the details correctly, click Proceed to Final Step
Step
4 Confirmation
Correct any details if necessary using the Edit option.
Enter your email address and telephone number in the Contact Information area.
Enter a tick in the boxes under Privacy if you wish to opt in or out of the option.
Enter a tick in the box to confirm that you have read the Terms and Conditions
(you can read them by clicking on Terms and Conditions)
Finally click on the ‘Confirm Order’ button
A confirmation email will then be sent to the email address you provided.
Further emails will be sent from our order processing software to notify you
of the progress of your order. |
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Payment Authentication : Verified By Visa & MasterCard Secure Code
What is Payment Authentication?
Verified by Visa (VBV) and MasterCard Secure Code (MSC), often referred to as 3D secure or Payment Authentication are the latest fraud prevention initiatives introduced by the card issuers as a more secure method for authenticating you, the card holder at the time of the transaction. Both schemes work the same way, by asking you to verify a personal password set by you, the card holder, to add an extra layer of protection when you shop online. The instructions you see on the Payment Authentication pages on our site are coming direct from your card issuer (e.g HSBC, Barclaycard, Sainsbury’s) and any information that you submit on the authentication screens are securely passed to them, no information will be captured, stored or viewed on any of our systems.
How will you know it works?
If your card issuer is participating in the Payment Authentication scheme and you have already enrolled (either by visiting your card issuer’s website or whilst checking out an order on this site or another site), you will be prompted to enter your password after selecting to confirm your order. If you are not enrolled you will be given the opportunity to join the scheme after selecting to confirm your order, some card holders have made it compulsory to sign up, others will allow you to opt out of the enrolment process. Once you have passed through the Authentication process by entering your card details correctly, you will see a screen confirming that your order has been successfully received and a confirmation email will be sent to you.
How do I activate my card?
Most customers register their debit or credit card direct with their card issuer, however if you have not previously registered you can securely register whilst checking out. This process is known as ‘activation during shopping’ and is provided directly by your card issuer. A secure window will appear asking you to enter your card details, set a password and a personal assurance method (PAM). When you shop online again in the future your PAM will be displayed to you during the authentication process, this way you will know that you are securely connected to your card issuer. When you create your password you should try to ensure that it will not be obvious to anyone else. You only have to activate your card once. Once your card is activated you will only be prompted for your password when paying with this card in future with participating online retailers. PLEASE NOTE: None of the information that you enter in this window can be seen by Cosyfeet.
What if my card is already registered?
If you have already registered your card in the scheme you will simply be asked to enter certain characters from your password into the secure authentication window after you have selected to confirm your order. PLEASE NOTE: None of the information that you enter in this window can be seen by Cosyfeet.
What should I do if I’ve forgotten my authentication password?
If you have forgotten the password that you registered for authentication, select the “forgot your password?” option in the verification screen and follow the instructions provided by your card issuer.
Who do I contact for more information?
For further information contact your card issuer or visit www.visaeurope.com , www.mastercardsecurecode.com . |
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| Security and Privacy
We
hope that
you’ll
find using
our website
quick and
convenient.
And you can
trust Cosyfeet
to guide
you safely
through the
online shopping
experience,
because your
privacy and
security
is extremely
important
to us. All
information
sent to us
on-line is
secure and
encrypted
using the
latest GeoTrust 256-bit
encryption
technology and we don't store any credit/debit card information.
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.cosyfeet.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
Cosyfeet.com is part of the Verified by Visa / Master Card Secure Code scheme, run through Sage Pay from Lloyds TSB our secure payment gateway (see www.sagepay.com for more details).
Cosyfeet also has a responsibility to actively pursue security. Currently, we do that on both a code and hardware level.
Verified by Visa and Mastercard® SecureCode™
To give you even more confidence in shopping online with Cosyfeet.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.
To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:
| * Click here to visit the Verified by Visa website |
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| * Click here to visit the Mastercard® SecureCode™ website |
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Once you've registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase.
PLEASE NOTE: Your Verified by Visa or Mastercard SecureCode™ password is not your Cosyfeet.com account password. Cosyfeet.com does not have access to your Verified by Visa or Mastercard SecureCode™ password.
Click
here to
view our
Privacy
Policy. |
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| Can I order from Cosyfeet
and pay in a different currency?
When ordering on-line you can now pay for your goods in Euro’s or Dollars if you prefer, regardless of where you are ordering from. To view all our prices in Euro’s or Dollars click on the relevant symbol in the top right hand corner of the screen. These prices are based on a fixed exchange rate that was set at the start of the year. Payment will be deducted from your debit or credit card and will usually show on your card statement in the currency of your country (if this is different to the currency you have selected online it will be converted by your card issuer using the current exchange rate). |
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