UK Customers
Standard delivery within
the UK is £3.95
per order*.
We aim to despatch
all orders where
goods are in stock
within 24 hours
of receipt, however occasionally it may take up to 48 hours (we
do not despatch
at the weekend or bank holidays). Delivery
usually takes 1
to 3 working days**
from despatch.
If you need your
order very quickly,
we also offer a
Guaranteed Next
Day Delivery Service
at £6.50
per order*.
This service is available up until 1pm daily, Monday to Thursday for despatch the same day. Delivery will be the next working day. Orders placed between 1pm on Thursdays and 1pm on Friday using the Guaranteed Next Day Service will be delivered on the Monday following the date of the order. Orders placed between 1pm on Friday and 1pm on Monday will be despatched on Monday for delivery on the Tuesday following the date of the order. Please select the Guaranteed Next Day option during the checkout process if you want to use this service.
Please
Note the
following
products
are not
available for
delivery
via this
service, Restalegs, Bed
Cradles, Over
Bed Tables, Multi-Use
Wedges and
a number
of items
from the Keep
Active range – these
products
will show
the following
message “Please
Note:
This product
is not available
for delivery
via our Guaranteed Next
Day Delivery
Service.”
* cost
is per order regardless
of the
numbers of items
ordered.
** please note
these times are
not guaranteed.
We cannot re-send
goods until 10
working days
have passed from
the date of despatch.
If you are in
the armed forces
and require goods
to be sent to
a BFPO address
this is charged
at standard UK
rate regardless
of the destination – delivery
times may vary.
If we have a valid email address on record for you, you will receive a confirmation email from us once your goods have been despatched.
| Frequently
asked questions
about delivery |
| |
| How
quickly will
I get my
order? |
| Can
I order from
outside the
UK? |
| How
do I know
if the goods
I want are
in-stock? |
| What
if the products
I order do
not fit or
I decide
that I do
not like
them? |
Overseas Customers
For orders being
despatched to
other countries
within the EU,
the postage and
packing cost
is £4.50
per order.
For the Rest
of the World
inc. Australia
and the Far East,
the postage and
packing cost
is £6.00.
Royal Mail's
delivery aims
for the overseas
services we use
are as follows:
Western Europe
3 to 5 working
days
Rest of Europe
3 to 5 working
days
Rest of the World
5 to 7 working
days |
