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Feefo Reviews - 98% (12,000+ reviews)

We've partnered with Feefo, to help us collect genuine customer reviews. We’re delighted to announce that we’ve received the highest possible award from Feefo for our service based on genuine feedback from customers. To obtain a Gold Trusted Merchant award a company has to receive at least 100 reviews with an average service rating of between 95% and 100%.

Feefo Reviews - Average 96% (36255 reviews)

    • Date
    • Score
    • Customer Comment
    • Our Response
    • 21-Oct-2018
    • Service:

      Product:

    • The order arrived very promptly. Very satisfactory.
    • Cosyfeet Response:

    • 21-Oct-2018
    • Service:

      Product:

    • definitely, will purchase footware from Cosyfeet again.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Excellent speedy service.Easy ordering online and free returns and exchanges. Will use again. Thank you
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • The web site was easy to use. They also delivered very quickly. My only complaints was, t hey are rather . Expensive and for people that need extra wide shoes it might be beyond their budget. But they are lovely shoes.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Provided an efficient service.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Very quick delivery and easy to use website.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Fast and efficient service. Excellent product. Highly recommend Cosyfeet.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • website easy to use. items are well packed and arrive within a few days.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Very quick , easy to pay .
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Items ideal , most arrived next day as requested .Other item arrived within a week .Always reliable quality and service. Thank you.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • No hassle purchase. Would definitely recommend Cosyfeet!
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • excellent
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Replying on behalf of my mother, who is delighted with her cosy, comfortable pure wool slippers. We ordered them last week as she was so pleased with both pairs of the pure wool shoes you sell, which are the most comfortable that she's had for years. Her slippers arrived within a few days and she's... Read More.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Yes we'll buy from Cosyfeet again. Quick delivery, easy exchange, good quality, comfortable shoes.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

    • I bought slippers for my husband. Great fit and brilliant quick delivery
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Very good no hassle regards my returns ( wrong size slippers my fault ) always obliging whether on the phone or on line.
      Keep it up Cosy Feet
      Baz & Chris Gurr
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Ordered shoes for my mum whose feet havee become very swollen. Origionally ordered mums previous shoes size as recommended but they rubbed on her big toes which have no nails. I was able to return and reorder very easily and refund was back in mums account very quickly. Shoes are very good quality... Read More.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Delivery was prompt, but due to my error, I had to re-order a similar product and return the original one. I would have expected the refund to have been a little quicker and also an advisory email of this fact.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Helpful
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • soles of footwear esp slippers are far to narrow for wide feet and eu sizing makes then to short. ie. size 8 is better fit at 42 not size 9. sandpiper fit are perfect in relation . and it shudnt be nessaccary for strap exstensions if straps made decent length start with, more exspence. Read More.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • My order got lost in the post but a replacement was sent promptly. My contacts with the company were friendly and helpful. A very good response and I would not hesitate to order again
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • the lady I spoke with was very helpful in finding items I needed I am about to order again
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Pleasant on the phone, efficient to refund returned purchases.
      Would like more half sizes available if possible
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Very good
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Great products & service
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

    • Order delivered quickly and products exactly as described in the brochure
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • The service was very quick and easy . The slippers I got are very comfortable and warm and a perfect fit especially as I have swollen ankles all the time . Thank you
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • I have told you all this before but it is all to your good. The shoes I bought recently. Soft with a bar across are absolutely perfect!!! Soooo comfortable, I can wear them all day and forget they are on. I have really painful feet, on the ball of my foot, and the toes are very sore. Shoes all hurt at... Read More.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Fantastic speedy delivery . The gripper socks fit very well , are fairly easy to put on and are very warm and cosy . I would recommend Cosyfeet
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Great
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • You explained the sizing well after initial options did not work. Very prompt service and delivery excellent
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • I have shopped with Cosyfeet for several years now with no problems.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Thought I was an account holder, would not recognise my password. Went in as guest in the end!!

      Other than that service and delivery were excellent.

      Love my socks and slippers. Only problem when I wear the shoes I bought from you the socks get a bit uncomfortable. And tend...
      Read More.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Disappointed as the size I require for me right foot, size 14, was not available. The size for my left foot, size 12, was available. Also I would love to be able to buy just one shoe of each size, rather than having to buy 2 pairs every time I need new shoes. I have to throw away one of each pair, it is... Read More.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

    • Sent shoes back not suitable but got an immediate refund although it took a little while for the returns department to complete return
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

    • Spoke to customer service’s who were very precise on their advice .
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • The website is very easy to use and my order arrived promptly. I have never had any problems.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Excellent service, great products, wonderful parcel arrived within 24 hours of ordering,tracked all the way I have been a customer for several years and never been dissapointed
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • It is such good service they are always so helpful
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • I would recommend as the shoes were perfect.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Easy process to purchase. Mum loved her slippers and said they are very warm.
      Would have been better if we could have bought 4 1/2 instead of 5
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Excellent customer service and products
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

      Product:

    • Lovely comfortable socks. Arrived quickly.
    • Cosyfeet Response:

    • 20-Oct-2018
    • Service:

    • I would and have recommended Cosyfeet. This is about the third or fourth time I have ordered from them and again I had my order within a week. Anybody who has a problem with their feet all I can say is try Cosyfeet
    • Cosyfeet Response:

    • 19-Oct-2018
    • Service:

    • Always service with a smile 🌞
    • Cosyfeet Response:

    • 19-Oct-2018
    • Service:

      Product:

    • Got shoes for my mother. She was very pleased with them. Extremely comfortable, good quality and very fast delivery. Thank you
    • Cosyfeet Response:

    • 19-Oct-2018
    • Service:

      Product:

    • Ease to order prompted delivery good quality socks
      I have had them before and they are very hard wearing but very comfortable socks
    • Cosyfeet Response:

    • 19-Oct-2018
    • Service:

      Product:

    • Good quality, reasonably priced. Fast delivery
    • Cosyfeet Response:

    • 19-Oct-2018
    • Service:

      Product:

    • Easy to navigate website with accurate description of goods ordered.
      Customer Service line helpful.
    • Cosyfeet Response:

    • 19-Oct-2018
    • Service:

      Product:

    • Item arrived very promptly, well wrapped and addressed.
    • Cosyfeet Response:

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