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Feefo Reviews - 98% (12,000+ reviews)

We've partnered with Feefo, to help us collect genuine customer reviews. We’re delighted to announce that we’ve received the highest possible award from Feefo for our service based on genuine feedback from customers. To obtain a Gold Trusted Merchant award a company has to receive at least 100 reviews with an average service rating of between 95% and 100%.

Feefo Reviews - Average 96% (31966 reviews)

    • Date
    • Score
    • Customer Comment
    • Our Response
    • 20-May-2018
    • Service:

      Product:

    • Efficient and products as expected.
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • Very quick and efficient service, and very comfortable sandals!
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • Promp and efficient service..mum loves cosy feet.
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • Very helpful had to change slippers for my mother in nursing home very accommodating and knowledgeable
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • exchanged shoes with no fuss or problems
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • Orders are always delivered quickly, and communication about despatch are always sent
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • I've been a Cosyfeet customer for many years. This time I went to Cosyfeet shop in Street. I have problem feet with swelling and an ankle/foot orthosis. The individual help and expertise was fantastic. Customer service has always been faultless and it was worthwhile travelling to Street to ensure I... Read More.
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • My parcel arrived on time, contents as advertised. I recently ordered wool slippers and arch supports. The slippers are unbelievably comfortable and I wish that I had found the arch supports earlier as they really work with cosyfeet shoes.Both were a really good buy.
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

    • Needed to make an enquiry before purchase. The lady who dealt with it was superb. Slippers were delivered spot on. recipients were thrilled with the colour. style and fit.
      We have tried to use other specialist footwear firms and the results have ALWAYS ended in the goods being returned to them....
      Read More.
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • Well from start to the finish. Quick and easy ordering to receiving the shoes. I have put them on and did a 12hour shift
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • Easy to use website. Item arrived in good time. Very pleased.
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • ARRIVED in good condition,very comfortable to wear.
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • With complex needs I wasn't sure about buying online but these people are wonderful.
      I cannot stress how helpful and kind they have been.
      And the shoes are so well made, they've made a huge difference to my everyday sense of well being.
      thank you Cosy Feet
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • Previous purchase several years ago due to a foot problem .only ones I could wear comfortably. Since foot op in february , I can wear ordinary size shoes , Been told it will be up to two years before swelling subsides . I was desparate as I was going to a wedding .Looked through... Read More.
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • Fast delivery
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • the Bideford shop was very helpfull
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • Very prompt service - no hassle. Would certainly buy from you again!
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • .Very prompt delivery
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

    • I have three pairs of Cosyfeet shoes.I had to change one order, it was done without any fus or bother. Excellent service
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • Very good
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

    • Great socks. Always comfy and I have bough5 them for years. Always check, however, that you have ordered the right sock for, say, puffy legs, diabetes etc.
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

    • You had the style of shoes and sandals that I wanted.
    • Cosyfeet Response:

    • 20-May-2018
    • Service:

      Product:

    • I have always received excellent service from Cosyfeet and have bought a number
      of items from them and would always buy again.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Ease of ordering by phone and catalogue clearly laid out. Reassuring to be able to return items that are unsuitable.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Quick delivery and good quality shoes,really satisfied.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Prompt delivery, well packaged
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Yes very good
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Very oblidging and friendly service.thanks
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Very good service and quick delivery. I would definitely recommend Cosy Feet.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • The person on the phone was very helpful.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

    • Very helpful staff member. I could return socks if not suitable and did so with one type. The others were very soft and comfortable. Have used before and always receive very good service and quality.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Socks arrived promptly and are as described.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Their service is quick and the items are well wrapped.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Slippers were super comfy and good delivery
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Good product ,very helpful staff on phone ,swift delivery.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Good service. Helpful.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

    • Really fast delivery. I love these shoes-I bought a pair some years ago and they have lasted well. The only reason I needed another pair is because I find it hard to bend down to put my shoes on, so I leave the Velcro quite loose, and wiggle my foot in! Not at all good for the backs of the shoe which... Read More.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Prompt and efficient with goods as described.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Ordered these as advertised as extra wide but found no width difference from cheaper slippers I could have bought at 30% of this cost.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Could not get the shoes I wanted and no discounts for pensioners making first purchase
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Very quick, well packaged.

      Product good quality, but overpriced, not good value.

      I will use again, but certainly would not recommend anyone else to use them.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • Service prompt and reliable as ever
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

    • Cosyfeet dealt with my order as usual - Helpful, courteous and expeditiouly and received the goods well packed on the date promised. In other words Service as it used to be.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

    • Quick delivery and excellent service when I realised that I had missed something from my order they helped me out by not charging delivery twice.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

    • I have purchased these holdups before for my elderly disabled Mother and they are ideal for her situation. These extra roomy holdups are perfect for when my Mother's feet swell and they sit just right. I can't comment on how they stay up as my Mother doesn't walk. Very straight forward to order... Read More.
    • Cosyfeet Response:

    • 19-May-2018
    • Service:

      Product:

    • I had to change my order because of the size being too big, then I returned them again because of the colour. Both returns were handled without question and with speed. First class service and I apologise for my mistakes.
    • Cosyfeet Response:

    • 18-May-2018
    • Service:

      Product:

    • Sizes vary too much and way too expensive to return items from Ireland
    • Cosyfeet Response:

    • 18-May-2018
    • Service:

      Product:

    • Everything was perfect. I would recommend to my friends
    • Cosyfeet Response:

    • 18-May-2018
    • Service:

      Product:

    • Excellent quick service and mother very happy with product. Have just ordered another pair in a different colour.
    • Cosyfeet Response:

    • 18-May-2018
    • Service:

      Product:

    • A very good service and very reliable.
    • Cosyfeet Response:

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