90 Day No Quibble Money Back Guarantee

What if I’m not happy with a product?

If you’re not 100% satisfied with a product for any reason, you have 90 days to return it to us for free* for an immediate refund (excluding delivery costs).

We recommend using the free* USPS returns service where possible. When returning items, please use a posting bag or box that is most suitable for the size of the item you are returning, as this enables us to make returns as economical as possible. Using the correct-sized packaging also helps to reduce costs and environmental impact.

*Free returns are only available using our USPS or DHL services. Customers unable to use these services will need to make their own arrangements.

Please note: Due to hygiene reasons, we can only accept returns of socks and hosiery if they are still sealed and unused, unless the goods are faulty. Please contact us prior to returning faulty items.

How can I return goods?

Returning goods for a refund is easy. A returns slip and step-by-step instructions will be included in your delivery. Unfortunately, we cannot offer exchanges. Please return the goods for a refund and then place a new order for the item you’d prefer.