Delivery and Returns

  • How much will I be charged for delivery? / How quickly will I get my order?

    This depends on where you live in the US. Delivery times will be confirmed at the checkout. However, please see below for a basic guide:

    Orders up to $149.99
    Express Delivery: $20.00. 4 to 7 business days.

    Orders $150 and over
    FREE Express Delivery. 4 to 7 business days.

  • Can I have goods sent to more than one delivery address?

    If you’d like goods to be sent to more than one delivery address you will need to place a separate order for each different address. Please note that each order will incur a delivery charge (unless your order value is over the free delivery threshold).

  • What if the products I order don’t fit or I don't like them?

    90 Day No Quibble Money Back Guarantee

    If you’re not 100% satisfied with a product for any reason, you have 90 days to return it to us for free* for an immediate refund (excluding delivery costs).

    *Free returns are only available using our DHL or USPS service. Customers unable to use this service will need to make their own arrangements.

    Please note: Due to hygiene reasons, we can only accept returns of socks and hosiery if they are still sealed and unused, unless the goods are faulty. Please contact us prior to returning faulty items.

  • How do I send goods back to you?

    Returning goods for a refund is easy. A returns slip and step-by-step instructions will be included in your delivery.

    If you have paid for your order via Global-e (this will be referenced on your order confirmation email), you can use our returns portal: https://web.global-e.com/Returns/Portal/oQcg

    Please return the order to the address on the returns paperwork from the portal, not the return address on the parcel itself.

    *Free returns are only available using our DHL or USPS service. Customers unable to use this service will need to make their own arrangements.

    Otherwise you will need to arrange to return the item to us. If you have any queries regarding returns please contact us.

    Unfortunately, we cannot offer exchanges. Please return the goods for a refund and then place a new order for the item you’d prefer.

    We recommend you use the FREE USPS returns service where possible.

    When returning items, please use a posting bag or box that is most suitable for the size of the item you are returning. This helps to cut down on unnecessary wasted space as well as reducing costs and the environmental impact.

  • I only want to order one small item. Do I still have to pay the full delivery cost?

    Even though some of our products are very small and light our contract with our service provider means we have to pay the same amount for every parcel we send and the delivery charge reflects that.
  • My order’s been despatched but I still haven’t received it. What should I do?

    Please contact us.