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My Order Questions
I have ordered the wrong product, what should I do?
If you realise you’ve made a mistake within an hour of placing your order online, please call us on 1 833 852 1466. Outside of these hours please email us at firstname.lastname@example.org. We’ll do our very best to cancel or amend your order. However, because we aim to process orders within 24 hours it may be too late. If this is the case you’ll need to follow our returns procedure and return the goods and place a new order.
I haven’t received my order, what should I do?
You’ve sent me the wrong item, what should I do?If we’ve sent you the wrong item by mistake, please call us on 1 833 852 1466 and we will arrange for the correct item to be re-sent to you and for you to return the incorrect item free of charge. If you would prefer to email us at email@example.com, please ensure that you include either your order number or name and address.
The goods I have received are faulty or damaged. What should I do?
If the goods we have sent you are faulty or damaged, please call us on 1 833 852 1466 and we will arrange for the goods to be returned for inspection at no cost to yourself. We will also arrange for the replacement item to be re-sent for you. If you would prefer to email us at firstname.lastname@example.org, please ensure that you include either your order number or name and address within the e-mail along with details of the damage or fault.
How do I use an offer code that I’ve received?Simply add the product(s) you want to buy to your shopping basket by clicking the “Add to basket” button. You can add the offer code at basket level by clicking on "view basket".
What can I do if I’ve forgotten to apply an offer code to an order I've already placed?
Please contact our Customer Services team who will be able to discuss this with you further on 1 833 852 1466.
Can I order from Cosyfeet and pay in a different currency?
We're sorry, all payments are processed in Dollars.