We understand that new customers are sometimes concerned about getting the perfect fit using mail order. However, most customers find that if they order their normal shoe size (that’s the size they would have ordered before they experienced problems with their feet), a Cosyfeet shoe will provide the extra room and comfort they’re looking for.
If you normally take a half size and we don’t offer a half size in the style you want, we would suggest that you order the smaller full size.
The majority of our fabric shoes are adjustable so whichever style you decide to buy, it’s likely you’ll be much more comfortable than with a standard shoe.
Our shoes are made using a number of different lasts which vary in profile and as a result, some styles will be more suitable for some foot shapes than others so if you try a style and it isn’t quite right don’t give up and contact us for advice.
If you find your swelling gets worse during the day, it might be worth choosing a style that has easily adjustable touch-fastening.
Of course there is no absolute guarantee but about 80% of our footwear customers find success first time - and if you count those customers who send goods back to swap for another style or size, that rises to 90%. If for any reason you’re not 100% satisfied with your choice, you can exchange for another size or style - or we’ll give you an immediate refund. It’s as simple as that.