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Welcome to the cosyfeet.com website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions please contact us.
Cosyfeet is a trading name of Foot Shop Ltd whose registered address is The Tanyard, Leigh Road, STREET, Somerset, BA16 0HR. Company Registration number 1686089. VAT registration number 436 9410 41.
Use of the Website
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
- The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
- You will notify us immediately of any changes to the Personal Information by contacting us.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
- modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
- change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third Party Links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, card holder address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
- Processing your orders;
- For statistical or survey purposes to improve this Website and its services to you;
- To serve website content and advertisements to you;
- To administer this website;
- To notify you of Foot Shop products or special offers that may be of interest to you unless you explicitly ask us not to.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account, request a catalogue or checkout via our guest checkout you are consenting to us adding you to our marketing database. You may unsubscribe from our email list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line. If you do not wish to receive printed media through the post please contact us and request to be removed from our mailing list.
From time to time we may pass your details on to carefully selected third parties who’s products or services may be of interest to you. If you do not wish for us to pass your details on to such companies please select the relevant option during our checkout our contact us requesting to opt out of any Third Party Mailings.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled to do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by telephone or email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
Please check this policy frequently to see any updates or changes that we may make. If you have any questions regarding this policy or would like to see the information we hold about you please contact us .
Purchase of Products
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Click here to find out more about our Refund policy which is incorporated into these Conditions.
Contract Creation and Electronic Contracting
The technical steps required to create the contract between you and us are as follows:
- You place the order for products you wish to purchase on the Website by pressing the confirm order button at the end of the checkout process.
- We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance.
- As your product is despatched from our warehouse we will send you a despatch confirmation email.
- Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
Certain specified items from our range may be purchased without VAT providing you or the person you are purchasing for has a chronic illness or disability. These products will be shown with “With” and “Without” VAT prices. By completing our on-line VAT Relief registration process you are declaring that you qualify for VAT Relief under Group 12 of Schedule 8 of the VAT Act of 1994.
Credit/Debit cards are charged when goods are despatched unless payment is via PayPal when cards are charged immediately upon confirming your order.
Cosyfeet aim to despatch all orders where goods are in stock within 48 hours of receiving an order (goods are not despatched at weekends or on public holidays).
If your delivery address is outside the United Kingdom your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges must be borne by you.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Cosyfeet shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Cosyfeet of the problem. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
Coupons, discounts and promotional discount codes offered by Cosyfeet are valid only for use as part of a purchase made via Cosyfeet.com, unless otherwise stated.
The majority of our products are covered by our No Quibble Guarantee. See our returns procedure for further information. Please note that some products may carry a separate returns policy and if this is the case, this will be found in the Delivery & Returns area relating to that specific product.
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel you must inform us Cosyfeet, The Tanyard, Leigh Road, Street, Somerset, BA16 0HR, Telephone 01458 447275, Fax 01458 445988, email email@example.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by fax, post or email) or simply complete the returns form included with your order and return it with your goods.
Please note: You must return every item in the order to qualify for a full refund including our standard delivery costs.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of any unnecessary handling by you.
We will make the reimbursement without undue delay and not later than –
- (a) 14 days after the day we receive back from you any goods supplied or
- (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
- (c) if there were no good supplied, 14 days after the day on which we were informed about your decision to cancel this contract.
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back goods before the period of 14 days has expired.
You will have to bear the direct cost of retuning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The medical information contained within this website is for guidance purposes only and is not designed to take the place of advice from doctors, chiropodists or other Health Professionals. As such it should only be used as a guide. Cosyfeet recommends that you seek advice from a Healthcare Professional if you are in any doubt about your medical condition or the suitability of any products we sell or any other information within this web site.
Intellectual Property and Right to Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with Laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
You can trust Cosyfeet to guide you safely through the online shopping experience, because your privacy and security is extremely important to us. All information sent to us on-line is secure and encrypted using the latest 256-bit encryption technology from Symantec and we don't store any credit/debit card information
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.cosyfeet.com in your browser address window. A small locked padlock will also appear.
Card transactions are handled by Cybersource, the UK’s most recognised secure card processing company who is fully Payment Card Industry (PCI) compliant. You may also opt to pay via PayPal to provide an alternative way to purchase without sharing your card details with us.
Cosyfeet.com is part of the Verified by Visa / Master Card Secure Code scheme,
Cosyfeet also has a responsibility to actively pursue security. Currently, we do that on both a code and hardware level.
- Click here to visit the Verified by Visa website
- Click here to visit the Mastercard® SecureCode™ website
Verified by Visa and Mastercard® SecureCode™
To give you even more confidence in shopping online with Cosyfeet.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.
To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:
Once you've registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase.
PLEASE NOTE: Your Verified by Visa or Mastercard SecureCode™ password is not your Cosyfeet.com account password. Cosyfeet.com does not have access to your Verified by Visa or Mastercard SecureCode™ password.