Delivery and Returns

How much will I be charged for delivery?

Standard Delivery - £4.75 per order

Next Working Day Delivery - £6.50 per order

Please click here for delivery times.

EU countries outside the UK - £6.00 (€7.20, $9.60) per order

For the rest of the world* - £8.50 (€10.20, $13.60) per order
(We’re sorry but we do not deliver to the USA or Canada)

*Please note delivery outside the EU does not incur VAT. Prices shown do not include VAT.

BFPO - If you’re in the armed forces and require goods to be sent to a BFPO address this is charged at standard UK rate regardless of the destination. Delivery times may vary.

Top of page

How quickly will I get my order?

We have two delivery options for UK customers:

Standard delivery (£4.75 per order*).

  • We aim to despatch orders where goods are in stock within 24 hours of receipt. Occasionally it may take up to 48 hours (we do not despatch at weekends or on bank holidays). Delivery usually takes 1 to 4 working days** from despatch.
  • Please note a small number of ‘Keep Active’ items are directly despatched from our suppliers so delivery may take slightly longer.

Next Working Day Delivery (£6.50 per order*)

  • This service is available on-line up until 2pm Monday to Thursday for next working day delivery via Parcel Force.
  • Orders placed between 2pm on Thursday and 2pm on Friday will be delivered on Monday.
  • Orders placed between 2pm on Friday and 2pm on Monday will be delivered on Tuesday.
  • We do not despatch or deliver on bank holidays.
  • Please note restrictions apply to some remote areas. Click here for details.
  • Please select ‘Next Working Day’ option during the checkout process if you want to use this service. A small number of products are not available for delivery via this service. Please refer to the Delivery & Returns tab on the product page for information.
  • Please note a small number of ‘Keep Active’ items are directly despatched from our suppliers so we are unable to send them ‘Next Working Day’. Please check the ‘Delivery & Returns’ information on the relevant product page before ordering.

* cost is per order regardless of the numbers of items ordered.

** please note these times are not guaranteed.

If you are in the armed forces and require goods to be sent to a BFPO address this is charged at standard UK rate regardless of the destination. Delivery times may vary.

If we have a valid email address, you’ll receive a confirmation email once your goods have been despatched.

Have you ever wondered what happens when you place an order with us? This 2 minute film shows you what goes on behind the scenes at Cosyfeet .

Top of page

Can I order from outside the UK?

Yes. We are able to despatch most items to destinations outside the UK (with the exception of the USA or Canada). Please check by clicking on the Delivery & Returns Tab on the relevant product page. Our free delivery offers are not available to outside the UK.

  • EU countries outside the UK - £6.00 (€7.20, $9.60) per order
  • For the rest of the world* - £8.50 (€10.20, $13.60) per order.

*Please note delivery outside the EU does not incur VAT. Prices shown do not include VAT.

Delivery aims for the overseas services we use are as follows:

  • Europe - 3 to 5 working days
  • Rest of the World - 5 to 7 working days

Please note we are unable to mark items as a gift and that you are liable for any import duties that may be payable.

Top of page

Can I have goods sent to more than one delivery address?

If you’d like goods to be sent to more than one delivery address you will need to place a separate order for each different address. Please note that each order will incur a postage and packing charge.

Top of page

What if the products I order don’t fit or I don't like them?

No Quibble Money Back Guarantee

With the exception of some of our electrical and mobility products, everything you buy from us is covered by our "No Quibble Money Back Guarantee." This means if you’re not 100% satisfied with any product, for any reason, at any time, you can return it to us for an immediate exchange or refund of the purchase price. This does not affect your Statutory Rights. We ask that you pay the postage to return goods to us but if you ask for an exchange we will pay the cost of posting goods back out to you.

Electrical & Mobility Products

Some of our electrical and mobility products are covered by a separate money back guarantee. Please refer to the Delivery & Returns Tab on the specific product page.

Please note: Independent retailers that stock Cosyfeet products may not offer our "No Quibble Money Back Guarantee" so we advise that you check their returns policy before purchasing.

You have the right to cancel, please see our Terms and Conditions for details.

Top of page

How do I send goods back to you?

Collect+ Logo

We’ve partnered with Collect+ to offer you a cost-effective and convenient way of returning goods. Collect+ operates through 5,000 local stores across the UK.

There is a charge of £2.85 for making a return via Collect+. Please include one of the following with your return:

  • A cheque made payable to Cosyfeet
  • Or your card details on the returns form

You can also pay by card over the phone.

A Collect+ label is included with your order. It provides all the information you need to find your nearest store.

Please complete both sides of the returns form. Detach it and include it in the package along with your payment for Collect+ and any products you may want in exchange.

Please repack goods in the original packaging where possible. Remember to apply the Collect+ returns address label.

Please allow up to 7 days from the day you return your parcel for your refund or exchange to be processed.


Home Collection (£8.50 per parcel)

We can arrange for Parcel Force to collect your parcel from an address of your choice. To arrange a collection please call us on 01458 447275. Parcel Force will bring the label to attach to your parcel. This service is only available to UK Mainland customers.

If you have any queries regarding returns please contact us.

Top of page

Do I have to pay postage on goods I return?

We ask that you pay the postage to return goods to us but if you need an exchange we’ll pay the cost of posting goods back out to you.

If we’ve made a mistake on your order please contact us and we will arrange for the correct item to be re-sent to you and for you to return the incorrect item free of charge

We have thought about offering a free returns service, however most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don’t want to do that, especially as less than 15% of customers have to return goods to us.

Top of page

I only want to order one small item. Do I still have to pay the full postage cost?

Even though some of our products are very small and light our contract with our service provider means we have to pay the same amount for every parcel we send and the £4.75 charge reflects that.

Top of page

My order’s been despatched but I still haven’t received it. What should I do?

If you haven’t already done so, it’s worth checking with your local Royal Mail delivery office to see if they’re holding your parcel. Occasionally cards aren’t left when deliveries fail.

We generally allow 10 working days from despatch before we resend a parcel so if you haven’t received the delivery by then please call 01458 447275 or email us us at comfort@cosyfeet.com and we will send your goods again.

Top of page

©2014 Foot Shop Ltd. All rights reserved.

Ecommerce by Full English

Loading ...
Loading...