Security

You can trust Cosyfeet to guide you safely through the online shopping experience, because your privacy and security is extremely important to us. All information sent to us on-line is secure and encrypted using the latest 256-bit encryption technology from Symantec and we don't store any credit/debit card information.

Norton Secured

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.cosyfeet.com in your browser address window. A small locked padlock will also appear.

Card transactions are handled by Cybersource, the UK’s most recognised secure card processing company who is fully Payment Card Industry (PCI) compliant. You may also opt to pay via PayPal to provide an alternative way to purchase without sharing your card details with us.

Cosyfeet.com is part of the Verified by Visa / Master Card Secure Code scheme.

Cosyfeet also has a responsibility to actively pursue security. Currently, we do that on both a code and hardware level.

Verified by Visa and Mastercard

To give you even more confidence in shopping online with Cosyfeet.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:

  • Click here to visit the Verified by Visa website                         

  • Click here to visit the Mastercard® SecureCode™ website

    Verified by Visa MasterCard SecureCode

 

Once you've registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase.

PLEASE NOTE: Your Verified by Visa or Mastercard SecureCode™ password is not your Cosyfeet.com account password. Cosyfeet.com does not have access to your Verified by Visa or Mastercard SecureCode™ password.

Privacy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, card holder address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

  • Processing your orders;
  • For statistical or survey purposes to improve this Website and its services to you;
  • To serve website content and advertisements to you;
  • To administer this website;
  • To notify you of Foot Shop products or special offers that may be of interest to you unless you explicitly ask us not to.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account, request a catalogue or checkout via our guest checkout you are consenting to us adding you to our marketing database. You may unsubscribe from our email list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line. If you do not wish to receive printed media through the post please contact us and request to be removed from our mailing list.

From time to time we may pass your details on to carefully selected third parties who’s products or services may be of interest to you. If you do not wish for us to pass your details on to such companies please select the relevant option during our checkout our contact us requesting to opt out of any Third Party Mailings.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled to do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by telephone or email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Please check this policy frequently to see any updates or changes that we may make. If you have any questions regarding this policy or would like to see the information we hold about you please contact us.

Cookies on Cosyfeet.com

What is a cookie?

Cookies are simply ’text files’ that are placed on your computer by the websites you visit. They’re used to make websites work and to provide information to the owners of the site. Cookies are NOT programs and they cannot carry viruses.

How do we use cookies?

We use cookies to enhance your shopping experience. When you visit Cosyfeet.com, we use cookies to place items in your basket, log you into your account and remember your preferences. We also use cookies to monitor user behaviour on our site (we don’t collect information that will personally identify you).

We currently operate an ‘implied consent’ policy which means that we assume you are happy with this policy. If you do not agree, then we ask that you don’t visit this site and that you delete the cookies from having visited the site (information on how to do this can be found in your browser help section).

Which types of cookie do we use?

Cookies set by Cosyfeet.com include strictly necessary cookies regarding your shopping experience (account, basket & checkout). This website may also store functionality and performance related cookies to help with your browsing experience.

Third party cookies

Third party cookies are not set by Cosyfeet.com. They will not collect any information to personally identify you, but include:

How to turn off cookies

If you don't want us to use cookies, you can refer to your browser help section on how to control the use of cookies.

Please be aware, turning off certain cookies means you won’t be able to access your account or checkout and you will need to call us on 01458 447275 to place your order.

©2014 Foot Shop Ltd. All rights reserved.

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