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- Security & Privacy
You can trust Cosyfeet to guide you safely through the online shopping experience, because your privacy and security is extremely important to us. All information sent to us on-line is secure and encrypted using the latest 256-bit encryption technology from GeoTrust and we don't store any credit/debit card information.
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.cosyfeet.com in your browser address window. A small locked padlock will also appear.
Card transactions are handled by Cybersource, the UK’s most recognised secure card processing company who is fully Payment Card Industry (PCI) compliant. You may also opt to pay via PayPal to provide an alternative way to purchase without sharing your card details with us.
Cosyfeet.com is part of the Verified by Visa / Master Card Secure Code scheme.
Cosyfeet also has a responsibility to actively pursue security. Currently, we do that on both a code and hardware level.
Cosyfeet (Foot Shop Ltd) is enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard.
Verified by Visa and Mastercard
To give you even more confidence in shopping online with Cosyfeet.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.
To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:
- Click here to visit the Verified by Visa website
- Click here to visit the Mastercard® SecureCode™ website
Once you've registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase.
PLEASE NOTE: Your Verified by Visa or Mastercard SecureCode™ password is not your Cosyfeet.com account password. Cosyfeet.com does not have access to your Verified by Visa or Mastercard SecureCode™ password.
We collect information from visitors to this website via e-mails, online forms and contact us pages.
We also collect information about the transactions you undertake through this site including details of payment cards used. Please see our security policy for details.
In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section for more details.
In House Marketing
Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed order form/data capture form/online form. If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact us at email@example.com You can also write to at Jackie Bemmer, Data Officer, Cosyfeet, Unit 5, The Tanyard, Leigh Road, Street, Somerset BA16 0HR.
Information submitted via the 'Contact Us' form will not be used for marketing purposes.
Third Party Marketing
From time to time we would like to be able to pass your information to Epsilon Abacus. We will only do this if you have opted-in to receive such communications e.g. when you completed your order form/data capture form/online or when you entered into an agreement with us, entered membership, or entered a competition or prize draw.
Information on our 3rd party sharing:
Your full name, address, last purchase date and order value will be shared with:
- Epsilon Abacus: 67 Broad Street, Teddington, Middlesex, TW11 8QZ - who may share your information with companies who offer products or services that they have identified as likely to be of interest to you. These companies may contact you via postal mail only.
We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers have purchased. Epsilon Abacus pools and analyses this data to understand what consumers like to buy. Based on the resultant insights, retailers can tailor their communications, sending offers by post that should be of interest to the individual.
You may ask us at any point not to share your information with Epsilon Abacus for this purpose, by contacting us at firstname.lastname@example.org or call us on 01458 447275. Alternatively you can also write to us at Jackie Bemmer, Data Officer, Cosyfeet, Unit 5, The Tanyard, Leigh Road, Street, Somerset BA16 0HR.
We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent, and to the following:
- Other companies within our Group of companies: Walktall
- Suppliers we engage to process data on our behalf: Abacus UK, Wood for Trees Ltd
- Successors in title to our business.
Use of personal informationWe process personal information collected via this website for the purposes of:
- Providing information about products and services
- Providing and personalising our services
- Dealing with your enquiries and requests
- Administering orders and accounts relating to our suppliers or customers
- Trading in personal information (selling, hiring or exchanging information) - Abucus UK
- Conducting market research
Data Capture Information
We will send you information according to the preferences you submitted via our order form/data capture form/contact us page. If you would like to change these preferences at any point, please email us at email@example.com or call us on 01458 447275. Alternatively you can also write to us at Jackie Bemmer, Data Officer, Cosyfeet, Unit 5, The Tanyard, Leigh Road, Street, Somerset BA16 0HR
Subject access requests
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at Jackie Bemmer, Data Officer, Cosyfeet, Unit 5, The Tanyard, Leigh Road, Street, Somerset BA16 0HR. We do not charge for this service.
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.org.
Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on www.allaboutcookies.org. Please be aware, turning off certain cookies means you won’t be able to access your account or checkout and you will need to call us on 01458 447275 to place your order.
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