Security and Privacy

You can trust Cosyfeet to guide you safely through the online shopping experience, because your privacy and security is extremely important to us. All information sent to us on-line is secure and encrypted using the latest Verisign 256-bit encryption technology and we don't store any credit/debit card information.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.cosyfeet.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window

Card transactions are handled by Cybersource, the UK’s most recognised secure card processing company who is fully Payment Card Industry (PCI) compliant. You may also opt to pay via PayPal to provide an alternative way to purchase without sharing your card details with us.

Cosyfeet.com is part of the Verified by Visa / Master Card Secure Code scheme,

Cosyfeet also has a responsibility to actively pursue security. Currently, we do that on both a code and hardware level.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, card holder address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

• Processing your orders;
• For statistical or survey purposes to improve this Website and its services to you;
• To serve website content and advertisements to you;
• To administer this website;
• To notify you of Foot Shop products or special offers that may be of interest to you unless you explicitly ask us not to.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

When you create a shopping account, request a catalogue or checkout via our guest checkout you are consenting to us adding you to our marketing database. You may unsubscribe from our email list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line. If you do not wish to receive printed media through the post please contact us and request to be removed from our mailing list.

From time to time we may pass your details on to carefully selected third parties who’s products or services may be of interest to you. If you do not wish for us to pass your details on to such companies please select the relevant option during our checkout our contact us requesting to opt out of any Third Party Mailings.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled to do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by telephone or email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website.

Please check this policy frequently to see any updates or changes that we may make. If you have any questions regarding this policy or would like to see the information we hold about you please contact us.