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Claiming VAT Relief

  • What is VAT Relief?

    VAT is a tax that you pay as a consumer when you buy goods and services in the European Union, including the UK. In the UK the standard rate for VAT is 20%. Individuals who are chronically sick or disabled can claim VAT Relief when they buy equipment that has been designed solely for disabled people and is for their own ‘personal and domestic use’. This means that they pay the retail price without VAT included. Only the products shown on this website with "Without VAT" prices are available for purchase with VAT Relief.

  • Can I claim VAT Relief?

    Individuals who are chronically sick or disabled can claim VAT Relief on products shown with "without VAT" prices. A person is 'chronically sick or disabled' if they:

    • Have a physical or mental impairment that has a long-term affect on their ability to carry out everyday activities
    • Have a condition that doctors treat as a chronic sickness (like diabetes, for example)


    • Are terminally ill

    A person with a temporary injury like a broken leg would not qualify, nor would a frail older person who is otherwise well and non-disabled.

    The following conditions may also qualify for VAT Relief in some circumstances; Arthritis, Multiple Sclerosis, Oedema, Heart Disease, Stroke.

    If you are unsure, please ask your medical advisor as we are not able to give medical opinions.

    By completing our online VAT Relief declaration you are agreeing to these terms and conditions and that you are claiming relief from Value Added Tax under Group 12 of Schedule 8 to the Value Added Tax Act of 1994.

  • How do I claim VAT Relief?

    If you order online, you can register for and claim VAT Relief while going through the check-out process.

    If you’d prefer not to claim VAT Relief online, you can also register and claim by completing the VAT declaration form in our catalogue and sending it to us through the post.

    If you qualify and want to claim VAT Relief on your first purchase, you must order by post or online or visit our shop in Street. We are unable to accept your first VAT Relief Claim over the phone.

    Once we receive your form we’ll register you so that you can place subsequent orders by phone.

  • Which products are eligible for VAT Relief?

    A complete list can be found here.