Questions about our products

Footwear

Socks and Hosiery

Safe disposal of electrical goods

  • Can Cosyfeet really fit my feet and legs?

    Of course there is no absolute guarantee but about 80% of our footwear customers find success first time - and if you count those customers who send goods back to swap for another style or size, that rises to 90%.

    Most sock and hosiery customers are successful first time. One thing we do know is that no one else knows more about Extra Roomy products than us and no one will try harder or more patiently to help.

  • Do I need to take care if I have diabetes?

    Yes. We are aware of the problems that people with diabetes may have and so we offer footwear and socks with minimal seaming. However, not all our products may be suitable for your feet, so you need to make your own judgement or ask a medical advisor. Please run your fingers inside any item before wearing, checking for anything that may harm. After buying new footwear, wear it for 30 minutes to 1 hour at first, then inspect your feet for pressure marks or irritation. A hand mirror is useful so you can examine your whole foot. Gradually build up the wearing time.

    The comfort and foot health of our customers is at the forefront of everything we do. With this in mind, we approached The College of Podiatry (COP) to ask them to review our footwear range and advise on its suitability for people with diabetes. Click here to find out more about the review.

    For more information visit diabetes.org.uk.

  • Do you have a catalogue with your products in?

    Yes. Most of our products can be found in our Cosyfeet catalogue. To request a FREE catalogue click here.
  • What fitting is Cosyfeet footwear?

    All Cosyfeet footwear is extra roomy which means it’s very wide and very deep in comparison to regular footwear.

    We offer a single width fitting – 3H for men and 6E fitting for women – but don’t worry if you don’t know what width your feet are because many of our styles are adjustable. This means they’re flexible enough to fit feet that swell up during the day or if one foot is more swollen than the other.

    Unlike many other brands of wide fitting footwear, Cosyfeet shoes also benefit from extra depth which means they’re particularly good at fitting problem toes and bunions or feet that are very swollen.

    As Cosyfeet is so roomy, there is no need to order a larger shoe size than normal just to get the extra width and depth that you need.

    For further information, we recommend reading our footwear 'Buying Guides'.

    Please click here to view more product sizing information.

  • How do I know if I need extra roomy footwear?

    If you have very wide, swollen or bandaged feet or simply find footwear on the high street is too restrictive then we recommend giving Cosyfeet a try.

    For help with selecting the most suitable style please click here or call one of our experienced customer advisors who will be happy to advise you.

    Remember, all Cosyfeet footwear is covered by our No Quibble Money Back Guarantee returns policy. This means you can order in complete confidence, knowing that you can return any of our products for a refund or exchange if it’s unsuitable.

  • Choosing the right footwear

    Cosyfeet footwear is so wide, deep and roomy you can order your usual shoe size. If you normally take a half size and we don’t offer a half size in the style you want, we suggest you order the smaller size.

    Handy hints for style selection:

    Lace up styles give the most secure fit and allow plenty of support and adjustment.

    Touch-fastening styles are very adjustable and are ideal if you have difficulty tying laces.

    Slip-on styles are very roomy but offer little adjustment.

    Which sole type should I choose?

    If you need a very lightweight shoe, we recommend choosing a style with an extra-light sole. These soles are made from very lightweight, durable PU which is also flexible, shock-absorbing and offers good grip. Look out for footwear which has this symbol in the product features:
    Extra-lightweight Soles

  • Can you adapt Cosyfeet footwear?

    Bolton Brothers provide orthotic services including sole alterations to allow for leg length discrepancies or other sole/orthotic changes to improve balance and gait. They can add sockets and T straps for users of callipers. This can be done on any of our styles. Customers can send footwear privately with prescription requirements provided by their doctor, orthotists or other health professional. For further information visit bolton-bros.co.uk

  • You don’t do half sizes in the style I want, should I go up or down a size?

    If you normally take a half size and we don’t offer a half size in the style you want, we would suggest that you order the smaller full size.
  • Will Cosyfeet footwear fit very swollen feet?

    Cosyfeet footwear is designed for very wide or swollen feet. We can also supply strap extensions to make the straps longer on the majority of our touch-fastening shoes, sandals and slippers. This will give more room for swollen or bandaged feet. You’ll find a link to the strap extensions for a particular style on the product page.

  • I need to convert my shoe size to a UK size, how do I go about doing this?

    You can convert your US or continental shoe size to a UK shoe size using the conversion chart below. We have also included the approximate length of the shoe in centimetres;

    Women's Shoe Size Conversions

    Women's Shoe Size Conversions
    UK345678910
    EURO35½363737½3838½3939½404141½42½4343½44
    USA567891010½1111½12
    CM22.322.723.223.62424.424.825.325.726.126.526.927.327.728.2

    Men's Shoe Size Conversions

    Men's Shoe Size Conversions
    UK67891010½1111½1212½13
    EURO39½4040½414242½434444½454646½474848½
    USA7891010½1111½1212½1313½14
    CM25.425.826.226.627.127.527.928.328.829.229.63030.530.931.3
  • Can I buy footwear in half pairs or mixed sizes?

    We offer a slipper and a bootee as a half pair or in mixed sizes for men and women. Unfortunately we are unable to offer this service on our shoes or sandals.

    If you are an amputee or have significantly different sized feet, you may find it helpful to get in touch with a charitable organisation called Sole Mates. Sole Mates is a voluntary organisation for people with different sized feet, or only one foot. It offers a partnering service whereby people with opposite sized feet are put in touch with one another. They can be contacted on 020 8524 2423.

  • What are extra roomy socks and hosiery?

    Our exclusive extra roomy fitting socks and hosiery are designed with more material in the foot and leg parts to provide a more generous fit for people with wider or swollen feet and legs.
  • Can I order one pair of socks or hosiery or buy mixed colour packs?

    No, we are no different from other retailers and are only able to offer the selections and pack sizes listed.

  • How can I safely dispose of any electrical goods?

    Based in the UK and buying a new electrical or electronic item from us? We'll recycle the one you’re replacing for free. Simply return the old electrical item to us, either to our shop in Street or by using a free returns label within 28 days of a qualifying verified purchase, and we’ll do the rest.

    You can also find local recycling points for your old electricals here.

    Why recycle?

    • Recycling and reusing unwanted electrical or electronics can help save the planet, boost the economy and improve lives. Not only that, electrical and electronic equipment (EEE) contains materials, parts and substances which can be dangerous to the environment and harmful to human health if not disposed of correctly.
    • Electrical and electronic equipment is now the fastest growing waste stream in the UK and across the world.
    • Discover the impact of reusing and recycling your electricals here.

    WEEE Logo

    What can I recycle?

    • Anything with a plug, battery or cable can be recycled or reused! The materials from recycled electricals can be used in everything from children’s playgrounds to lifesaving equipment, while donated tech can help bridge the digital divide.
    • You’ll find this symbol on all your electrical items. It is a reminder to recycle your old electricals, rather than binning them.

    Reducing waste electricals

    • As part of our commitment to reducing the amount of unwanted electrical waste being incinerated or sent to landfill sites, we’ll recycle your old electricals free of charge when you buy new ones. Together we can stop precious resources from being lost forever, save lives and help protect the planet.
    • Every year, we collect, reuse and recycle thousands of tonnes of old electrical and electronic equipment.
    • We organize for your old electricals to be taken to a recycling plant for processing and be separated into individual materials, so they can be turned into new, more useful things.
    • Waste Electrical and Electronic Equipment (WEEE) is regulated by the UK Government. Find out more here.
    • We’re proud to be working with the national Recycle Your Electricals campaign.