Security & Privacy

Privacy Policy for Cosyfeet – Healthcare Professional Data

Cosyfeet is a trading name of Foot Shop Ltd whose registered address is The Tanyard, Leigh Road, STREET, Somerset, BA16 0HR. Company Registration number 1686089. VAT registration number 436 9410 41.

You can trust Cosyfeet to ensure we keep your data safe because your privacy and security is extremely important to us. All information that you share with us will only be used in accordance with this privacy policy and we will share with you all data held if you request that of us. We may process your personal information for carefully considered and specific purposes which are in our interest and enable us to enhance the services we provide, but which we believe also benefit our customers. See below for more details.

Under the GDPR definition, Cosyfeet uses “Legitimate Business Use” as the basis for processing your data. This does not affect any of your rights under the regulation and you have the right to object to us processing your data in this way.

General Data Protection Regulation and What It Means To You

The GDPR (EU) 2016/679 (or ‘GDPR’) will ensure that you have right on how and with whom your data is used and stored. Under GDPR you will have fundamental right to:

1. be processed lawfully, fairly and in a transparent manner
2. be forgotten
3. not be profiled or to limit profiling
4. not have your data passed to someone else
5. see a copy of all data stored by us
6. object
7. data portability
8. lodge a complaint with a supervisory authority by contacting the Information Commissioner’s Office (ICO)

We will comply with all the above rights. Please note that should you decide to purchase goods from us our general privacy policy applies.

What data do we collect about you?

• We collect your personal data such as your name, address, telephone number, email address and profession.
• We also store details of resources you have requested from us.
• Online we also collect information about visitors to our website via e-mails, online forms and contact us pages, as well as some tracking information (please see ‘Use of Cookies’).

How do we ensure your data is safe?

Why we collect this data and what we do with it

We use the data to contact you via our mailing and email programmes and to keep you up to date on our product range, competitions and prize draws that we run from time to time. We may also send you information via SMS.

 

We will profile your data by using your name, address and request history to keep our communications relevant to you and your requirements.

If you do not wish us to profile your data please let us know.

We use the following criteria to categorise your purchase behaviour to add you to an appropriate mailing cell.

Unless you specifically request otherwise, we will keep your data for 7 years after your last interaction with us, after this point it will be deleted.

Data Backups

Cosyfeet uses industry standard backup technologies to protect sensitive customer data against loss, theft or disaster.

All data backups are stored within the European Economic Area & are retained for 30 days.

Who do we pass your data to?

We do not pass on or sell details of healthcare professionals on our database.

Which Third Parties do we share data with and what data do we share?

Other companies that we send data to produce mailings, emails, offer data cleansing services and to gather feedback. All these companies do not pass your data to anyone else and will delete your data once processed.

We share relevant personal data with the following delivery and fulfilment partners (where appropriate) to ensure you receive our products and services:

• Parcel Force - https://www.parcelforce.com/
• Royal Mail - https://www.royalmail.com/
• DPD (UK) - https://www.dpd.co.uk/
• UPS - https://www.ups.com/gb/en/Home.page

Disclosures

We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent, and to the following:

• Other companies within our Group of companies.
• Suppliers we engage to process data on our behalf: Epsilon Abacus, Wood for Trees Ltd
• Successors in title to our business.

Use of Personal Information

We process personal information collected via our websites and mail order for the purposes of:

• Providing information about products and services
• Providing and personalising our services
• Dealing with your enquiries and requests

Data Capture Information

We will send you information according to the preferences you submitted via our order form/data capture form/contact us page.

If you would like to change these preferences at any point, please contact us using the details at the end of this document.

Other Websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Subject Access Requests

You have the right to see what personal data we hold about you.

To obtain a copy of the personal information we hold about you, please write to our Data Officer using the details at the end of this document.

The Right to be Forgotten

Under the EU GDPR, you have a right to request to be forgotten.

We will endeavour to honour this request as quickly as possible. If we are not able to satisfy the request to be forgotten for legitimate business reasons, we will notify you in writing.

Data will be removed from our Live database(s) as soon as possible. It will also leave our system backup rotation within 30 days.

Please note that exercising your ‘Right to be Forgotten’ will void your entitlement to our ‘No Quibble Guarantee’ unless you can provide proof of purchase.

Internet-based Transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Use of Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.

Find out more about cookies on www.allaboutcookies.org.

We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.

Our use of cookies also allows registered users to be presented with a personalised version of the site, carry out e-commerce transactions and have access to information about their account.

Most browsers will allow you to turn off cookies. If you want to know how to do this, please see your browser help documents or follow instructions on www.allaboutcookies.org.

Please note, turning off certain cookies means you won’t be able to access your account or checkout. You will need to call us on 01458 447275 to place your order.

We use the following cookies on our site:

Contacting Us Regarding this Privacy Policy

You may ask us at any point not to share your information with 3rd Parties, by contacting us by email at comfort@cosyfeet.com

If you wish to speak to someone over the phone regarding any issues, concerns or comments about this document, please call us on 01458 447275.

Alternatively, you can also write to our Data Officer at:

Nick Brine, Data Officer,
Cosyfeet,
Unit 5, The Tanyard,
Leigh Road,
Street,
Somerset
BA16 0HR.

Amendments

Please note that this privacy policy is subject to change from time to time.

It was last updated on 23/08/2023.